Job details

It’s fast and furious here at N Brown, but this just means something new and exciting is always on the way. So, if you collaborate, think on your feet, embrace innovation and love rising to a challenge, working with us will have a serious impact on the business, your career and our customers’ lives; We are proud to be N Brown.

As our First Line Risk and Control Manager you will support the business in ensuring a robust control framework is in place and the business maintains appropriate risk maturity levels in line with Board risk appetite, and policies are adhered to. In this role you will also co-ordinate treatment plans for inadequate controls, review customer communications to ensure they are clear, fair and not misleading and you will play a role in the product development process with a risk focus. 

Additional responsibilities include:

• Oversee and provide assurance of the application and adherence to Policies, technology and tools, and governance processes to create lasting solutions for minimising losses from failed internal processes, inadequate controls and emerging risk across the Financial Services function.
• Independently assess risks and drive actions to address root cause that persistently lead to operational risk losses by challenging both historical and proposed processes and practices.
• Provide assurance that customer communications are in line with policy, this includes customer credit documents such as, Credit Agreement, SECCI, T&C’s, letters etc that are clear, fair and not misleading.
• Execute regular audits to ensure that all communications to customers are presented as expected, reducing the risk of customer and regulatory risk.
• Assist the business in self attestation against policies on an annual basis.
• You will communicate and execute breaches in KRIs, policies and tolerances found during assessment.
• Review and approval of Financial Promotions across a variety of marketing channels in line with the Financial Conduct Authority (FCA) and Advertising Standards Agency (ASA) requirements.
• Providing constructive advice and feedback to risk owners, internal stakeholders and executive members.
• Facilitate training, education sessions and provide ongoing support to the business on subject matters to improving knowledge and awareness on best practice and regulatory requirements.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration to the risks involved, safeguarding the business by adhering to policy, applying sound judgement, conduct and business practices.
• Escalating, management and reporting control issues with transparency.
• Facilitate and administrate established approval processes to support the delivery of communications to both internal and external customers.
• Assist in the product development process, providing feedback and guidance on risks posed to the business.

Our benefits:

• A competitive salary of up to £45,000
• Company pension with up to 6% N Brown contribution
• Life Assurance and Private Medical Insurance
• Annual bonus scheme
• Incredible colleague discount across all our N Brown Group brands (Simply Be, Jacamo, JD Williams, Fashion World, Figleaves, Marisota, Ambrose Wilson to name a few).
• Local restaurant discounts across Manchester’s Northern Quarter
• 24 days annual leave (plus 8 bank holidays) with the option to buy an additional 10 over the year
• Flexible working, as well as staggered start times, we know these are different times and have embraced them to ensure our staff are supported.
• A Manchester City Centre office base with parking (subject to availability), socially distanced work stations and sanitizing stations around the business
• Great tech to enable you to not only make doing your job easy but to also allow you to work from anywhere with a great WIFI connection
• Onsite café at great subsidised rates

What we’re looking for:

• Experience of working in a first line or second line risk and compliance function within Financial Services is essential.
• Practical first line experience working in an FCA regulated business, ideally with a consumer lending element to that business.
• A good level of technical awareness and understanding of conduct risk, particularly in the delivery of fair customer outcomes.
• Understanding of the regulatory environment, including the FCA customer and conduct expectations.
• Strong knowledge of the Financial Conduct Authority (FCA), Advertising Standards Agency (ASA) and Information Commissioners Office (ICO) regulations.
• Ability to diagnose and articulate material weaknesses in key controls and to identify proportionate and pragmatic solutions.
• Experience of being involved in the product development lifecycle as a risk expert
• Experience of running regulatory projects
• Experience of building strong relationships with stakeholders at all level, with a strong ability to influence.
• Experience of working with customer communications, consumer credit documents and financial promotions.

Who are we:

Here at N Brown we serve our customers through distinct brands; we are experienced, gained from over 160 years of trading; Inclusive as we believe in fashion without boundaries; sustainable as we strive to make as little impact on the planet and focused on the future as we are ALWAYS looking for ways to develop our business and serve our customers better.

Have a question about the role? You can contact the Talent Acquisition Team at Careers

The recruitment for this role is being managed by Hannah in our Recruitment Team- check out her LinkedIn here: Hannah Durkin 

Employees in our business may have access to our customers’ personal data therefore for a number of our roles, offers of employment are subject to a satisfactory criminal record check; having a criminal record will not necessarily prevent an individual from obtaining a position with JD Williams.