Job details

Data Analyst

Job reference: 003686

Closing date: 22/02/2021

Salary: £33,000.00

Department: Financial Services

Hours per week: 36.17

It’s fast and furious here at times, but this just means something new and exciting is always on the way. So, if you collaborate, think on your feet, embrace innovation and love rising to a challenge, then our Data Analyst may be the role for you. Working with us will have a serious impact on the business, your career and our customers’ lives; you’ll understand why we’re proud to be N Brown.

Reporting to the Data Analyst Manager, you will form a key part of the central point of information for our Product teams. You will assist with the development of the existing systems as well as maintaining and improving the existing MI and reporting suite. Having already had experience in an analytical role, you will be required to work to create and deliver relevant analysis to meet business needs.

Additional responsibilities include:

  • Manage and optimise the Customer Recovery processes and systems
  • Ensure that appropriate reporting is in place to monitor the interactions between Financial Services and the Receivables book
  • Develop and apply a strong ethos of continual improvement, develop, test, implement, monitor and refine.
  • Prevent, monitor, seek out and remove causes of Customer detriment particularly where they originate from or result in customer arrears.
  • Manage part of the arrears and arrears prevention communications strategy including being responsible for the selections, timing and content of communications. Content needs to be appropriate, compliant and effective.  The effectiveness of communications should be monitored, tested and enhanced.
  • Develop and employ the use of best in breed data mining techniques, profitability analysis, A/B testing, reporting and ad-hoc investigations to refine and optimise Credit and recovery processes.

Our benefits:

  • A competitive salary of up to £33,000
  • Company pension with up to 6% N Brown contribution
  • Life Assurance and Private Medical Insurance
  • Annual bonus scheme
  • Incredible colleague discount across all our N Brown Group brands (Simply Be, Jacamo, JD Williams, Fashion World, Marisota, Ambrose Wilson to name a few).
  • Local restaurant discounts across Manchester’s Northern Quarter
  • 24 days annual leave (plus 8 bank holidays) with the option to buy an additional 10 over the year
  • Flexible working, as well as staggered start times, we know these are different times and have embraced them to ensure our staff are supported.
  • A Manchester City Centre office base with parking (subject to availability), socially distanced workstations and sanitizing stations around the business
  • Great tech to enable you to not only make doing your job easy but to also allow you to work from anywhere with a great WIFI connection
  • Onsite café at great subsidised rates

What we’re looking for:

  • We’re looking for a commercially aware individual with experience of working in a financial services environment.
  • Must be well versed in advanced SQL, advanced Microsoft and basic SAS
  • Demonstrable and detailed knowledge of the arrears/recovery cycle, systems and be aware of relevant legislation and guidance relating to Financial Services and communications is preferred but not essential
  • An analytical and inquisitive approach as well as a strong eye for detail
  • Excellent business and commercial awareness along with strong Excel / Microsoft Office skills.
  • A flexible approach and exceptional time management skills are essential; you will need to be comfortable managing a varied workload whilst maintaining accuracy. You’ll also need excellent written and verbal communication skills as this role will involve building effective working relationships with teams across the business.

Who are we:

Here at N Brown we serve our customers through distinct brands; we are experienced, gained from over 160 years of trading; Inclusive as we believe in fashion without boundaries; sustainable as we strive to make as little impact on the planet and focused on the future as we are ALWAYS looking for ways to develop our business and serve our customers better.

Have a question about the role? You can contact the Talent Acquisition Team at Careers

Employees in our business may have access to our customers’ personal data therefore for a number of our roles, offers of employment are subject to a satisfactory criminal record check; having a criminal record will not necessarily prevent an individual from obtaining a position with JD Williams.


The closing date for this job has now passed.