Job details

Customer Analyst

Job reference: 003694

Closing date: 15/02/2021

Salary: up to £30,000 per annum plus excellent benefits

Department: Brand and Creative

Hours per week: 36.17 hours per week

Here at N Brown we are looking for a Customer Analyst to join our team! For our internal stakeholders to make data led decisions and become a truly world class e-commerce retailer our Customer Analytics team have a dedicated Analytical Business Partner team to partner with our core brands to deliver analytical trading insight.  The role provides customer analytics to support in season trading performance with the emphasis primarily on this week and last week performance

Your role as Customer Analyst:

  • Working across Trading to champion, influence and exploit the agenda for Customer Analytics.
  • In week tactical and response analytics and recommendations
  • Analysis and recommendations to support in season demand forecasting from a customer perspective
  • Test design and reporting of campaign performance
  • Creation of and maintenance of reporting suite to facilitate diagnostic of key customer and web trading KPIs
  • Facilitation of self-serve data options
  • Act as a business partner to capture requirements and provide consultancy to the Trading team.  Provide challenge where appropriate.
  • Conduct research and development on the latest tools & techniques; whilst improving on current methods and introducing new ways of sourcing data.
  • Conduct research and adopt best practices in establishing business analytics platforms, systems and approaches.

What are we looking for?

  • Degree in relevant discipline.
  • Up to 2 years relevant work experience.
  • A logical thinker who is able to analyse, interpret and provide compelling insight.
  • Proficient in the use of GA / Adobe Web Analytics
  • Experience of advanced customer analytics using tools such as SQL and an appreciation of open source tools (Python, R etc) and open source data would be useful.

What’s in it for you?

As Customer Analyst at N Brown you will receive a competitive salary of up to £30,000 per annum (DOE) plus pension scheme, life assurance, 24 days holiday plus bank holidays, in addition to taking advantage of a holiday purchase scheme! You will benefit from our flexible working hours and fantastic location based in the heart of the northern quarter, Manchester. You will receive fantastic employee discount on our products, a discounted share purchase scheme and access to our Employee Assistance Programme and much more!

We are proud to be N Brown.


The closing date for this job has now passed.