Job details

Customer Performance Analytics Lead
Manchester

Job reference: 003704

Closing date: 15/02/2021

Salary: up to £45,000 per annum

Department: Brand and Creative

Hours per week: 36.17 hours per week

Here at N Brown we are looking to recruit a Customer Performance Lead to join our Insight Team! Whilst managing the Customer Performance team you will work to provide insight to drive long term performance and value from the customer base, influencing stakeholders across the business to make more informed strategic decisions.

This will be achieved through requirements gathering, provision of agile analytics and providing consultancy on what the art of the possible can be, with Insight.  As a Senior Analyst you will undertake analysis and provide insight, partnering with Customer Analytics colleagues, to involve individuals on a tactical and project-basis. 

You will have a wealth of experience in traditional customer data and experienced in handling large customer data sets. You will be thought and practice leading in the integration and analysis of digital, media and social data. We are looking for a good team leader, who inspires and develops the team.


Your role as Customer Performance Lead:

  • Interrogation of internal Segmentation model to deliver actionable insights on customer behaviour
  • Analysis and recommendations to support customer acquisition and retention strategies
  • Leverage internal Segmentation model to assist in business wider decision making
  • Analytical support for strategic projects and requests
  • Lead and develop the Customer Performance Analytics team by ensuring:
    • Clear development and performance objectives are documented and managed by regular one to one’s and ensure all team members have a development plan and support their development, including championing any training requirements.
    • Talent pipeline and career development opportunities – including identification of external talent to compliment internal experience and knowledge.
    • Cascade all company communications in a timely manner via appropriate team meetings and channels.


What skills and experience are we looking for?

  • Proven vision and ability to take data and apply highly effective analytical methodologies to drive actionable insights.
  • Strong operational delivery track record, motivated to implement/deliver on time to quality standards and, critically, build new efficient processes at pace.
  • Demonstrated ability to quickly appraise complex situations, identify key issues and make tough, timely decisions.
  • Strong technical, usability awareness of online/e-commerce industries.
  • Influencing skills are key. Ability to engage Senior Managers as key stakeholders.
  • Excellent communicator and builder of interpersonal relationships, ability to influence others at all levels of the organisation.
  • Strong interpersonal skills are critical. Ability to/proven experience in building strong relationships with Trading, Product, Brand Strategy and other business functions.
  • Commercially aware and capable of interpreting business needs and requirements in a compelling and understandable way to the Data and Analytics teams and the wider business stakeholders.
  • Experience of advanced customer analytics using tools such as SAS / SQL / SPSS / GA and an appreciation of open source tools (Python, R etc.) and open source data


What’s in it for you?

As Customer Performance Manager at N Brown you will receive a competitive salary of up to £45,000 per annum (DOE) plus pension scheme, life assurance, 24 days holiday plus bank holidays, in addition to taking advantage of a holiday purchase scheme! You will benefit from our flexible working hours and fantastic location based in the heart of the northern quarter, Manchester. You will receive fantastic employee discount on our products, a discounted share purchase scheme and access to our Employee Assistance Programme and much more!


We are proud to be N Brown.

 

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