Job details

Customer Insight Manager

Job reference: 003723

Closing date: 12/02/2021

Salary: Up to £50,000 depending on experience

Department: Financial Services

Hours per week: 36.17

It’s fast and furious here at times, but this just means something new and exciting is always on the way. So, if you collaborate, think on your feet, embrace innovation and love rising to a challenge, then our Customer Insight Manager may be the role for you. Working with us will have a serious impact on the business, your career and our customers’ lives; you’ll understand why we’re proud to be N Brown. So, are you ready for a new challenge?

Working in our financial services team, you will create insight to help us ensure our credit offering is suited to our customers and their evolving needs.

Using a range of data sources, you will develop a deep understanding of our customers’ behaviours. Working with partners across the business, your output will be used to guide decision making to deliver the best outcomes for our customers and the business as we develop new products & services.

Additional role responsibilities also include:

  • Play an active role in campaign planning, providing insights into seasonal trading and new product launches.
  • Understand what drives loyalty and lifetime value of customers; use this knowledge to help inform the acquisition & retention strategies.
  • Provide timely, actionable insight and thought leadership through the delivery of strategic recommendations coupled with robust analysis.
  • Oversee reliable and timely commercial reporting for the financial services division.
  • Build collaborative partnerships with key stakeholders from across the business, understanding what’s important to them now and in the future.
  • Support senior management to understand day-to-day trading performance.
  • Develop strong relationships with external partners, continually growing our knowledge and identifying best-practice.

Our benefits:

  • A competitive salary of up to £50,000
  • Company pension with up to 6% N Brown contribution
  • Life Assurance and Private Medical Insurance
  • Annual bonus scheme
  • Incredible colleague discount across all our N Brown Group brands (Simply Be, Jacamo, JD Williams, Fashion World, Marisota, Ambrose Wilson to name a few).
  • Local restaurant discounts across Manchester’s Northern Quarter
  • 24 days annual leave (plus 8 bank holidays) with the option to buy an additional 10 over the year
  • Flexible working, as well as staggered start times, we know these are different times and have embraced them to ensure our staff are supported.
  • A Manchester City Centre office base with parking (subject to availability), socially distanced workstations and sanitizing stations around the business
  • Great tech to enable you to not only make doing your job easy but to also allow you to work from anywhere with a great WIFI connection
  • Onsite café at great subsidised rates

What we’re looking for:

  • Highly numerate, with strong attention to detail.
  • Strong commercial acumen, as well as demonstrable experience of understanding relationships between key financial and non-financial business drivers
  • Ability to work with a high level of accuracy and meet strict deadlines in a fast paced, high pressure environment
  • Excellent stakeholder management skills across a range of functional areas
  • Comfortable working with big data sets and rapidly translating results into meaningful analysis and incorporating into forecasts
  • Leadership qualities; the ability to easily establish trust-based relationships and gain valuable insights through collaboration and communication
  • First class written and verbal communication skills; the ability to articulate complex analysis and insights in a simple and engaging way that elicits action.
  • You must have experience with SQL and likely one or more additional programming languages and have good capability with MS Office suite.
  • Previous experience in an online retail business is desirable, but not essential.

Who are we:

Here at N Brown we serve our customers through distinct brands; we are experienced, gained from over 160 years of trading; Inclusive as we believe in fashion without boundaries; sustainable as we strive to make as little impact on the planet and focused on the future as we are ALWAYS looking for ways to develop our business and serve our customers better.

Have a question about the role? You can contact the Talent Acquisition Team at Careers

The recruitment for this role is being managed by Hannah Durkin  in our Recruitment Team and the hiring manager for the role is Daniel Atherton; check out their LinkedIn Profile. 

Employees in our business may have access to our customers’ personal data therefore for a number of our roles, offers of employment are subject to a satisfactory criminal record check; having a criminal record will not necessarily prevent an individual from obtaining a position with JD Williams.


The closing date for this job has now passed.