Job reference: 003910
Closing date: 30/04/2021
Salary: £19,500 - £21,000 per annum (DOE)
Department: Financial Services
Hours per week: 36.17 hours
Here at N Brown Group, we are looking to recruit a Complaint Handler to join our Financial Services Team. In this role, you will take complete ownership of your customers’ dissatisfaction and do everything you can to resolve any issues that arise whilst enabling and encouraging a future relationship. You’ll provide an exceptional level of service, showing empathy whilst solving problems, and handling complaints in a timely and professional fashion.
We place the customer at the heart of everything we do, so it’s important that you’re comfortable communicating to customers both on the phone and in writing.
Your role as Complaint Handler will involve:
What skills and experience are we looking for?
About N Brown
Here at N Brown, we champion inclusivity by making our customers look and feel amazing. We don’t believe that age, size, shape or background should stop anyone from feeling confident, stylish and happy with the way they look and feel. With our industry leading expertise in creating fashion that fits, we’ve been proudly breaking down these barriers for over 150 years. We help our customers to express themselves with stylish products, helpful services and flexible finance. Now, we’re moving forward together, embracing innovation and new technology, to continue to delight our customers.