Job details

Customer Recovery Adviser
Manchester

Job reference: 003936

Closing date: 21/06/2021

Salary: £20,000 plus excellent benefits

Department: Financial Services

Hours per week: 36.17

It’s fast and furious here at times, but this just means something new and exciting is always on the way. So, if you collaborate, have great customer services skills and have the ability to think on your feet and embrace innovation then we want to hear from you as we are looking for a number of experienced Customer Recovery Advisor’s to join our Financial Services team here at N Brown starting June 2021.

About the role:

As a Collection Advisor, you will engage with our customers via inbound and outbound telephone calls, and written communication, to help support those who have fallen behind with their account payments. Demonstrating your great customer service experience and skills, you will engage and work with our customers to effectively understand the extent of their financial situation and then agree the most appropriate solution from a range of options available.

Additional responsibilities include:

  • Previous experience of working within a contact centre environment is essential
  • Previous experience of working within a regulated financial services environment essential
  • Experience of working within a Customer Recovery and or Sales environment within a busy contact centre
  • Excellent communication skills and the ability to communicate well with internal and external customers and key stake holders
  • Passionate about great customer service with an empathetic attitude
  • Ability to multitask
  • Great problem-solving skills and attention to detail

Our benefits:

  • A competitive of £20,000
  • A rotational shift pattern covering Monday to Sunday 8am till 8pm
  • Incredible colleague discount across all our N Brown Group brands (Simply BeJacamoJD WilliamsFashion WorldMarisotaAmbrose Wilson to name a few)
  • 24 days annual leave (plus 8 bank holidays) with the option to buy an additional 10 over the year
  • Company pension with up to 6% N Brown contribution
  • Life Assurance and Private Medical Insurance
  • Annual bonus scheme
  • Local restaurant discounts across Manchester’s Northern Quarter
  • A Manchester City Centre office base , socially distanced workstations and sanitizing stations around the business

What we’re looking for:

  • Previous experience of working within a contact centre environment is essential
  • Experience of working within a Customer Recovery and or Sales environment within a busy contact centre would be beneficial
  • Excellent communication skills and the ability to communicate with internal and external customers and key stake holders across the business
  • Passionate about great customer service with an empathetic attitude
  • Ability to multitask
  • Great problem-solving skills and attention to detail
  • Previous experience of working within a regulated financial services environment essential



 

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