Job details

Operations Manager

Job reference: 004061

Closing date: 15/10/2021

Salary: Up to £50,000 dependent on experience

Department: Logistics Operations

Hours per week: 38.5

Here at N Brown we have an extremely exciting opportunity for an experienced Operations Manager to join our Logistics team. Based at our Shaw Logistics site, the role of Operations Manager will see the successful candidate support the delivery of the logistics operational strategy and annual business plans. The role includes the effective management of all operational processes, resource and people within all of the logistics sites. To provide an excellent customer experience for all internal and external customers within agreed objectives and SLA’s. To drive change through a continuous improvement culture.

What you’ll be responsible for as an Operations Manager:

  • Deliver the operational annual payroll budget and 3rd party storage and other budgeted responsibilities.
  • To lead, recruit, performance manage, train, develop and motivate the operational Logistics divisional teams, working across multiple shifts; Days – Monday to Friday 06:00 to 14:00 & 4 on 4 off – 14:00 to 01:30 (including bank holidays) to ensure business and brand objectives are met through effective capacity management.
  • To achieve all production, compliance targets and SLA’s ensuring the most cost effective use of resource and services.
  • To bench mark all processes and implement new ideas, technology and systems to ensure the Logistics operation is efficient and flexible to meet our customer demands.
  • To deliver and support the operational excellence program using work study and lean six sigma methodology and driving change through a continuous improvement culture.
  • To actively support the company values and behaviours program throughout the Logistics division.
  • To provide operational delivery of all Health & Safety and Housekeeping requirements ensuring a safe and clean environment for all staff and visitors on the Logistics sites.
  • Manage the industrial relations with on-site trade unions.  To ensure our people are treated equally, fairly and behave in the most appropriate manner.
  • Any other duties required by the line manager that are appropriate with the post, grade and level of responsibility of this role, for which the role holder has the necessary experience and/or training.
  • Build strong relationship across all sectors such as merchandising / MI reporting team and our Engineering team to support the continued improvement plan and efficient operating of the sites.
  • Support and build an engaged working environment were all colleagues from Senior management through to colleagues drive a culture to work together to achieve a positive working environment where the focus is to have a great place to work enabling us to deliver a world class service to our customers.

What you will need to succeed as an Operations Manager:

  • Forward Thinking - Takes personal ownership for effectively analysing problems and creating solutions with an emphasis on continuous improvement.
  • Experience in third-party logistics background is ideal
  • Teamwork - Develop and maintain sound working relationships with and between all departments to maximise the service we provide our customers.
  • Communication - Demonstrate high standards of verbal and written communication.
  • Commercial Awareness - Have a thorough understanding of all logistics departments and where this fits in the organisation as a whole. 
  • Recognises the most effective ways to achieve the best overall customer experience.
  • Financial Acumen – Analysis AR and identify areas for improvement.
  • People Development - To ensure people are trained, skill sets are appropriate and development needs are identified and actioned.​​​​​​​

Here at N Brown, we champion inclusivity by making our customers look and feel amazing. We don’t believe that age, size, shape or background should stop anyone from feeling confident, stylish and happy with the way they look and feel. With our industry leading expertise in creating fashion that fits, we’ve been proudly breaking down these barriers for over 150 years. We help our customers to express themselves with stylish products, helpful services and flexible finance. Now, we’re moving forward together, embracing innovation and new technology, to continue to delight our customers. You will be part of a team who have a strong strategy to grow beauty and are passionate about offering real beauty for the real woman in an inspiring way. 

We are proud to be N Brown.

In return for your hard-work and commitment, you’ll receive fantastic training and a competitive benefits package.

Employees in our business may have access to our customers’ personal data therefore for a number of our roles, offers of employment are subject to a satisfactory criminal record check.

Having a criminal record will not necessarily prevent an individual from obtaining a position with JD Williams


The closing date for this job has now passed.