Job details

Multi-Channel Production Coordinator

Job reference: 004234

Closing date: 10/08/2021

Salary: up to £24,000 per annum

Department: Brand and Creative

Hours per week: 36.17 hours (Full Time)

Here at N Brown, we are looking for a Production Coordinator to join team! In this role you will provide operational production assistance, working closely with the Planning team to monitor, measure and report on the key milestones for all multi-channel productions.

You will support the improvements in production disciplines, timeliness, and quality of output across our internal teams and external partners, by identifying efficiencies and improvements through a people, process and technology approach. Whilst supporting the BAU relationships with Marketing Production partners, for all the N Brown Brands in the most efficient, quality focussed and cost-effective manner. Bringing clearly identified disciplines and process innovation to the changing landscape of marketing communications for N Brown.

In your role as Production Coordinator, you will:

  • Manage and own the systemic and manual workflow production tools for all online and offline projects. Educate the wider business on good practice and adherence to all processes.
  • Be the gatekeepers for all multi-channel production being processed by our internal departments and external partners. Lead daily production meetings to ensure no business risks.
  • Work cross functionally as the main point of contact for all internal and external teams. Liaising and negotiating with colleagues and external teams, to meet business critical deadlines on management of photographic samples. Escalating issues where appropriate and re-planning when key milestones are not achieved.
  • Responsible for ensuring that all production projects adhere to business process and schedule. Record and report on performance against schedule. Forecast, monitor and manage any business risks, work with all departments to formalise and adhere to a back-up plan to achieve business critical milestones.
  • Technical and business critical decisions on all time sensitive productions and implementation of any new business processes that are not seen as BAU on all workstreams. Create and ensure adherence to stringent quality control processes through multi-channel projects.
  • Manage, capacity plan and communicate potential cost/time/quality impacts to all stakeholders for a £80 million offline process.
  • Monitor and support operational internal & external SLA’s, KPI’s, providing reports and analysis for constant improvements.
  • Support the development of new ways of working and knowledge share with the wider team. Targeting best practice methodology, communication and decision-making excellence for long term cost efficiencies.
  • Manage and challenge change to meet organisational expectations, reducing additional costs for late changes and supporting the risk reduction across all channels.
  • Deliver all projects to the best quality on time.

What are we looking for?

  • Knowledge of online/offline retail production.
  • Excellent organisation skills/attention to detail.
  • Works well under pressure and to deadlines.
  • Awareness of creative content, sample management and photography, digital, pre-media and print.
  • Good communication and influencing skills with the ability to build cross-functional relationships.
  • Good project and change management skills.
  • Pro-active, positive & flexible with a ‘can-do’ attitude.
  • Supports team development by sharing experience and expertise.
  • An open-minded, flexible, and positive attitude toward new challenges, with a willingness to implement change as and when necessary.
  • A working knowledge of all Creative software and Microsoft Office is essential, and a knowledge of Proof HQ and Job Manager would be beneficial.

About N Brown

Here at N Brown, we champion inclusivity by making our customers look and feel amazing. We don’t believe that age, size, shape or background should stop anyone from feeling confident, stylish and happy with the way they look and feel. With our industry leading expertise in creating fashion that fits, we’ve been proudly breaking down these barriers for over 150 years. We help our customers to express themselves with stylish products, helpful services and flexible finance. Now, we’re moving forward together, embracing innovation and new technology, to continue to delight our customers.


The closing date for this job has now passed.