Job details

Change Analyst

Job reference: 004275

Closing date: 24/12/2021

Salary: Highly Competitive

Department: Financial Services

Hours per week: 36.17 hours per week

If you have experience within a change management environment, understanding the associated methodologies across business change and impact, then here at N Brown we have an extremely exciting opportunity for you!​​​​​​​

As a Change Analyst at N Brown, you will support the delivery of change activities across Customer Operations by assessing, analysing and communicating various initiatives. You’ll engage with lots of different teams to understand their requirements and provide solutions that meet their needs. You will analyse our Customer Satisfaction feedback and use this insight to champion change and improvements.

As Change Analyst You Will:

  • Support the Change Managers in delivering process, system and strategic change requests within Customer Operations
  • Support the Change Managers in identifying and capturing business requirements, detailing the difference between the ‘as is’ and ‘to be’ scenario
  • Carry out pre & post change impact analysis, calling out any risks to the customer or colleague journey
  • Ensure regulatory requirements have been considered and captured with any piece of change i.e. TCF, Vulnerable
  • Ensure appropriate documentation is created for all changes
  • Create user acceptance test scripts and arrange/conduct UAT, work with the appropriate teams on defect resolution
  • Act as a voice for the customer using data to champion change and improvements
  • Design, implement and analyse CSAT (Customer Satisfaction) surveys
  • Zendesk administration - design and implement solutions that deliver a great customer experience
  • Engage and work collaboratively with colleagues from various departments to support the effective implementation of each change initiative
  • Act as an SME for the Customer Operations division

Any other duties required by the line manager that are appropriate with the post, grade and level of responsibility.

What You Will Need:

  • Ability to define the most appropriate approach and tools to use in a change analysis situation
  • Knowledge and awareness of Change/Project Management principles, documents and plans
  • Strong influencer - able to lead meetings to a successful conclusion
  • Ability to build strong relationships across an organisation at all levels    
  • Strong analytical skills specifically problem solving and root cause identification
  • Communicates with impact and clarity, both verbally and in writing
  • Flexible, adaptable and resilient

What’s On Offer?

  • Holidays – 24 days annual leave (plus 8 days bank holiday)
  • Holiday purchase scheme – where you may be offered to buy up to 10 extra days off
  • Employee discount – on all of our ranges including retail, furniture, electrical appliances, toys and more (Cost plus VAT)
  • Contributory pension schemes
  • Access to a variety of discounts with local and national businesses, hotels and restaurants.
  • Annual Company bonus scheme

As Change Analyst at N Brown you will receive a competitive salary plus annual bonus, pension scheme, life assurance, 24 days holiday plus bank holidays, in addition to taking advantage of a holiday purchase scheme! You will benefit from our flexible working hours and fantastic location based in the heart of the northern quarter, Manchester. You will receive fantastic employee discount on our products, a discounted share purchase scheme and access to our Employee Assistance Programme and much more!

Employees in our business may have access to our customers’ personal data therefore for a number of our roles, offers of employment are subject to a satisfactory criminal record check. 

Having a criminal record will not necessarily prevent an individual from obtaining a position with JD Williams 









The closing date for this job has now passed.