Job details

Fraud Adviser
Manchester

Job reference: 004284

Closing date: 01/11/2021

Salary: £18,080 plus excellent benefits

Department: Financial Services

Hours per week: 36.17 hours per week

Team: Fraud Prevention Team, Customer Operations

We are currently looking for an advisor to join our busy and exciting Fraud Department for one of Manchester’s largest consumer credit firms. You will join us on a full time, permanent basis and in return we offer a competitive salary and excellent benefits.

Overview:

  • In the Fraud Department you’ll be supporting our customers when they’ve been victims of fraud. You'll work with customers over the telephone, giving them essential support and dealing with a wide range of fraud and dispute queries. You'll need patience, an investigative approach and great customer service skills, but it's an incredibly rewarding place to work.
  • Assess and analyse potentially fraudulent activity on both new applications and existing customers, using guidelines from internal policies and procedures. Ensuring all investigations are compliant, thorough and achieve the right outcome.
  • Using our fraud prevention tools to drive the best outcomes for our customers and utilising CIFAS to ensure threats are documented in the required format.
  • Pro-actively respond to new fraud threats or behaviours and escalating to the relevant Team Manager.
  • Following process to identify fraudulent accounts and remediating within prescribed limits.
  • Complaint handling where required.


To succeed in this role, you will need:

  • To understand the customer’s requirements, responding with professionalism and effectively; using your organisational skills to handle cases quickly and efficiently.
  • Keen eye for detail and a drive to identify potential risks/threats associated with the customer account.
  • Ability to work well under pressure.
  • Experience in a customer focused role is preferable.
  • Excellent verbal and written communication skills.
  • Understanding of credit.
  • Excellent IT skills.


Points to consider:

  • Fraud operational working hours run between 8am-6pm (Monday-Friday). You’ll need to commit to a shift pattern that includes a weekend every fortnight (Monday-Sunday) and 36.21 hours per week. 
  • You will receive a structure training programme lasting 4-weeks to ensure you can meet the role requirements.
  • 2-weeks induction training in our Manchester based office.
  • Hybrid working - 2 days a week in the office.


What’s On Offer?

As Fraud Advisor at N Brown you will receive a competitive salary of £18,080 per annum plus bonus, pension scheme, life assurance, 24 days holiday plus bank holidays, in addition to taking advantage of a holiday purchase scheme! You will benefit from our flexible working hours and fantastic location based in the heart of the northern quarter, Manchester. You will receive fantastic employee discount on our products, a discounted share purchase scheme and access to our Employee Assistance Programme and much more!


We are proud to be N Brown.


 

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