Job details

Complaints Handler

Job reference: 004338

Closing date: 10/12/2021

Salary: Competitive + Fantastic Benefits

Department: Financial Services

Hours per week: 36.17

Here at a N Brown we have a fantastic opportunity for a motivated and customer focused individual to join our Complaints Management Team as a Complaints Handler.

As a Complaints Handler within our online retail operation, you will take ownership of your customers’ dissatisfaction and do everything you can to resolve any issues that arise whilst enabling and encouraging a future trading relationship. You will ensure that you achieve fair outcomes and ensure you adhere to our regulatory responsibilities. ​​​​​​​

What We Can Offer You:

  • A competitive salary
  • Incredible colleague discount across all our N Brown Group brands with your staff account
  • Hybrid working! Enjoy working in the comfort of your own home and also with your team in our vibrant office in the heart of Manchester
  • Annual bonus scheme
  • Monday – Friday, 9am – 5pm (No weekends) as well as a 4.30pm finish on Fridays!
  • 32 days holidays including bank holidays with the option to buy an additional 10 over the year
  • Company pension with up to 8% N Brown contribution
  • Life Assurance and Private Medical Insurance
  • Local restaurant discounts across Manchester’s Northern Quarter

What we are looking for:

  • We need someone who can fully investigate complaints and articulate responses in writing and over the phone
  • We want someone who can identify potential customer vulnerability and treat all customers fairly
  • We are looking for someone who can recognise and identify opportunities to improve processes and our customer journey
  • We want someone with a passion for customer service with good investigation skills
  • We need someone with excellent interpersonal skills and who can live and breathe our vision and values, putting our customers first
  • We are looking for someone who can work on their own but also part of a well-connected team

Your daily role will be:

  • Managing your own workload to ensure deadlines and regulatory timeframes are observed
  • Delivering exceptional customer service in a challenging environment, with a positive and pro-active approach to complaint handling
  • Handle customer complaints, calmly, fairly and efficiently
  • Building relationships across N Brown to support effective complaint handling for our customers

Things to Consider:

  • Employees in our business may have access to our customers’ personal data therefore for a number of our roles, offers of employment are subject to a satisfactory criminal record check.
  • You must prove your right to work in the UK upon attending an interview
  • We are renowned for career development, employee wellbeing and stability. There has never been more of an exciting time to join N Brown!

We are proud to be N Brown.


The closing date for this job has now passed.