Job details

Kickstart Scheme: Customer Research Assistant

Job reference: 004373

Closing date: 01/03/2022

Salary: £4.62 to £8.91 per hour + benefits

Department: Brand and Creative

Hours per week: 25

This role is part of the UK government’s Kickstart scheme initiative. 

Are you aged between 16 to 24, unemployed and currently claiming Universal Credit? If you have answered "yes" to these questions, then this could be perfect role for you! Please speak to your Job Centre Work Coach before applying to this role as without their referral, unfortunately you will not be eligible to apply. Click on this link to find out more about the Kickstart Scheme: Want a Kickstart? - Job help (

Who are we?

Here at N Brown, we champion inclusivity by making our customers look and feel amazing. We’re a top ten UK clothing and footwear digital retailer, with a home proposition, serving customers across our five strategic brands: JD Williams, Simply Be, Ambrose Wilson, Jacamo and Home Essentials. We don’t believe that age, size, shape or background should stop anyone from feeling confident, stylish and happy with the way they look and feel. With our industry leading expertise in creating fashion that fits, we’ve been proudly breaking down these barriers for over 160 years. We help our customers to express themselves with stylish products, helpful services and flexible finance. Now, we’re moving forward together, embracing innovation and new technology, to continue to delight our customers.

The Role and responsibilities

The Customer Insights team are at the heart of N Brown, responsible for making sure the business really understands who our customers are and making sure we’re meeting their needs. Reporting into the Customer Insight’s Manager, we’re looking for a Customer Research Assistant who will be involved in numerous activities, all focused around learning and working with our different consumer types and ensuring that the team and wider business have the right information at the right time to make the best decisions with our customers in mind. This role is based at our headquarters in the Northern Quarter. You will:

  • Research daily on our websites, tv adverts, reading reviews, feedback surveys, researching our competitors and shadowing customer focus groups and events, where you will hear directly what our customers think and feel about our brands and service.
  • Learn the process for undertaking researching projects and support the team on a variety of projects, learning about different areas of our business and how to ensure we are making customer-centric decisions.
  • Understand how to gather information and put together research reports: your approach, the findings and what key actions need to be taken.
  • General administration, including managing admin folders to keep information accurate and up to date, will be required as and when needed.

What will you get?​​​​​​​​​​​​​​

  • You will develop your technical skills using a variety of Microsoft software, in particular Microsoft Excel and Word and work first hand with our customers to ensure their feedback is heard and they have a voice!
  • You will also develop your analytical thinking, attention to detail, communication (verbal and written), organisational skills, teamwork and relationship-building skills.

As well as this, you will have:

  • Regular meetings with your Manager.
  • Regular feedback on your work from colleagues so you can learn and adapt.
  • A buddy to support you when you join and throughout your time with us. 
  • Training and development support from us and from the Prince's Trust, youth employability experts, to build your skills for the working world and your future!

What are we looking for?

Would you consider yourself as curious and enjoys research? Do you consider yourself to be organised, efficient and a creative thinker? If so, then this could be the role for you. 

  • We’d love someone with a “can-do” positive attitude that likes to work with others, likes to build relationships with people and has a willingness to learn.
  • We’re looking for someone who also feels comfortable, with the support of the team, to work to tight deadlines at times.
  • We’d like someone who thinks creatively and has a willingness to learn new things. 
  • We’re looking for someone who may have had work experience and/or academic knowledge in Psychology, Marketing or Business – although the team is made of of people from all different backgrounds so this is not essential! ​​​​​​​

How to apply...

Please speak to your Job Centre Work Coach before applying to this role as without their referral, unfortunately you will not be eligible to apply. Click on "Apply now" to create your profile and answer a few questions in order to apply today!

Please do not apply for this role unless you have been referred by your Work Coach.