Job details

Fraud Adviser

Job reference: 004395

Closing date: 15/01/2022

Salary: £18,080

Department: Financial Services

Hours per week: 36.17

Here at N Brown, we are currently looking for an advisor to join our busy and exciting Fraud and Financial Crime Department. You will join us on a full time, permanent basis and in return we offer a competitive salary and excellent benefits.

This is a fantastic opportunity for someone who is interested in building a career within fraud and financial crime! If that sounds like you, we would love to hear from you today.

What We Can Offer You:

· A competitive starting salary

· Incredible colleague discount across all our N Brown Group brands with your staff account

· Hybrid working! Enjoy working in the comfort of your own home and also with your team in our vibrant office in the heart of Manchester

· Annual bonus scheme

· 32 days holidays including bank holidays with the option to buy an additional 10 over the year

· Company pension with up to 8% N Brown contribution

· Life Assurance and Private Medical Insurance

· Local restaurant discounts across Manchester’s Northern Quarter

Your Role:

· In the Fraud Department you’ll be supporting our customers when they’ve been victims of fraud.

· You'll work with customers over the telephone, giving them essential support and dealing with a wide range of fraud and dispute queries. You'll need patience, an investigative approach and great customer service skills, but it's an incredibly rewarding place to work.

· Assess and analyse potentially fraudulent activity on both new applications and existing customers, using guidelines from internal policies and procedures. Ensuring all investigations are compliant, thorough and achieve the right outcome.

· Using our fraud prevention tools to drive the best outcomes for our customers and utilising CIFAS to ensure threats are documented in the required format.

· Pro-actively respond to new fraud threats or behaviours and escalating to the relevant Team Manager.

· Following process to identify fraudulent accounts and remediating within prescribed limits.

· Complaint handling where required.

What You Will Need:

· To understand the customer’s requirements, responding with professionalism and effectively; using your organisational skills to handle cases quickly and efficiently.

· Keen eye for detail and a drive to identify potential risks/threats associated with the customer account.

· Ability to work well under pressure.

· Experience in a customer focused role is preferable.

· Excellent verbal and written communication skills.

· Understanding of credit.

· Excellent IT skills.

Things to Consider:

· Fraud operational working hours run between 8am-6pm (Monday-Friday). You’ll need to commit to a shift pattern that includes a weekend every fortnight (Monday-Sunday) and 36.17 hours per week.

· You will receive a structure training programme lasting 4-weeks to ensure you can meet the role requirements.

· 2-weeks induction training in our Manchester based office.

· Hybrid working role (equipment will be provided upon induction).

We are proud to be N Brown.


The closing date for this job has now passed.