Job details

Customer Insight Analyst - 12 Month FTC

Job reference: 004408

Closing date: 30/11/2021

Salary: £32,000 Dependent on Experience

Department: Financial Services

Hours per week: 36.17 hours per week

Here at N Brown we are on the lookout for a Customer Insight Analyst to join our Financial Services department on a fixed term basis. This exciting opportunity is based within one of the most fast paced and passionate departments within N Brown. Within the Financial Services Commercial team, you will work to drive long-term, sustainable profit for business.

This is an ideal opportunity for someone from an analytical background who already has experience in developing and presenting insights. We are eager for someone to join us immediately!

Key Responsibilities in your role as our Customer Insight Analyst:

  • Undertake in-depth analytics on customer behaviour and propose recommendations to improve outcomes for both customers and our business.
  • Provide key analytical support in the development and review of promotional campaigns and business cases.
  • Create and publish accurate reporting and KPI tracking to enable senior management to make better decisions.
  • Work with other departments across N Brown to support a more comprehensive picture of performance for the Financial Services business.

What You Will Need:

  • To succeed in this role, you should be naturally inquisitive and analytical with the ability to spot data trends/anomalies and turn data into insight. 
  • You should be commercially aware and be able to add value to the business by making recommendations based on information and analysis.
  • You must have demonstrable experience with writing SQL queries and be strong with MS Office suite.
  • Previous experience using data visualisation tools (Power BI/Tableau) is advantageous.
  • Experience in a Financial Services or a Retail business is desirable, but not essential.

What We Can Offer You:

  • A competitive salary of £32,000 dependant on experience
  • Hybrid working! Flexible working, just 2 days a week in the office and 3 days from the comfort of your own home! Monday – Friday working hours.
  • Incredible colleague discount across all our N Brown Group brands
  • 32 days holidays including bank holidays with the option to buy an additional 10 over the year
  • Company pension with up to 8% N Brown contribution
  • Life Assurance and Private Medical Insurance
  • Annual bonus scheme
  • Local restaurant discounts across Manchester’s Northern Quarter
  • A modern Manchester City Centre office base, with city views and vibrant working environment!


The closing date for this job has now passed.