Job details

Senior Fraud Manager
Manchester

Job reference: 004434

Closing date: 05/12/2021

Salary: Highly Competitive

Department: Financial Services

Hours per week: 36.17 hours per week

At N Brown Group, we have a fantastic opportunity for an experienced Fraud Manager to join our Financial Services team as Fraud & Financial Crime Senior Team Manager. As a Fraud & Financial Crime Senior Team Manager you’ll be managing a squad made of a wide range of fraud & financial crime tasks, their work focuses on protecting our customers & our Firm across varying time periods.

As a Senior Manager you’ll possess many of the same responsibilities as a manager, however, you’ll work closely with the Head of Financial Crime to meet the Firm’s Fraud & Financial Crime Operational objectives. Ensuring the team runs at the optimum level using effective delegation, with accountability remaining with the Head of.

Your job will be to manage each member’s personal and professional development. You will hold weekly meetings with your team (as individuals and as a group) to ensure optimum performance and work closely with other Team Managers to ensure that best practice is shared. You’ll also aggregate the feedback from your team into the Head of Financial Crime to ensure we continue to improve our processes, systems & training.

As a Fraud & Financial Crime Team Senior Manger you’ll have three main focuses:

  • Make sure our customers (& victims) are satisfied: their issues fixed quickly & completely. This will include detecting fraud (via various channels: trends, SQLs, investigations, notifications), proactive customer notification, remediation and response. This will involved organising people around you and taking quick action when you see a problem arising- helping to build processes that are fit for purpose, supporting training or addressing something which isn’t working.
  • Helping each member of your team with their personal and professional development; helping them through hard times & celebrating their successes.
  • Working closely with the Head of Financial Crime ensuring the business needs are met from the other team managers & operational team.

What will you be doing day-to-day?

  • Building a strong customer-centric culture & ensuring the team stays focused on what really matters: protecting our customers & businesses from Fraud & Financial Crime.
  • Coaching & supporting your team to achieve their personal & professional goals.
  • Empowering others & yourself to spot opportunities to make a difference & bring change to the business.
  • Building your knowledge* & sharing knowledge with team & peers.
  • Regularly reviewing the quality of your team’s customer interactions to identify areas of potential improvement; both individually and structurally.
  • Motivating your team- we’re rapidly growing & changing you’ll need to ensure your team remain engaged through times of demand.
  • Working closely with the Head of Financial Crime to provide direction to the rest of the team & cascading concerns up so change can be actioned.
  • Overseeing the Fraud & Financial Crime Team when the Head of Financial Crime is unavailable.

Your working life?

  • You’ll be managing a team Monday to Friday with some weekend work based on business need. Shifts can range between 8am-6pm.
  • Hybrid working.
  • Microsoft Surface Pro & equipment.

What’s On Offer?

  • A competitive starting salary
  • Promised development into an operational role
  • Incredible colleague discount across all our N Brown Group brands
  • 32 days holidays including bank holidays with the option to buy an additional 10 over the year
  • Company pension with up to 8% N Brown contribution
  • Life Assurance and Private Medical Insurance
  • Annual bonus scheme
  • Local restaurant discounts across Manchester’s Northern Quarter
  • A modern Manchester City Centre office base, with city views and vibrant working environment!

What is required from me?

  • You’re a UK resident.
  • You’re a subject matter expert in all things Fraud & Financial Crime.
  • You have a developmental leadership style with the ability to work fast paced.
  • You are very hands on and solve problems when you spot them.
  • Effective communication with an ability to network.
  • Experience of motivating teams.
  • Sharing knowledge learnt from your own study with a constant drive to learn more.
  • Keen eye for detail and comfortable reviewing data.



 

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