Job details

Customer Reviews and Social Proofing Coordinator
Manchester

Job reference: 004450

Closing date: 30/11/2021

Salary: up to £25,000 per annum

Department: IT

Hours per week: 36.17 hours per week


Here at N Brown, we are looking for a Customer Reviews and Social Proofing Coordinator to join our Web Operations Team within Digital Technology.

Your role will be to implement the strategy for our Review, UGC and social proofing tools to enhance the customer experience and increase AOV and revenue. This means working as a member of the wider team across N Brown departments to execute the strategy. This is an entry level position that would suit a Business/IT/Marketing graduate or other candidates currently working at co-ordinator or associate product manager level.

As Reviews and Social Proof Co-ordinator you will:

  • Day to day lead and contact across all brands for customer reviews, UGC and Social proofing.
  • Work with Marketing and Voice of the customer teams to increase the number of positive reviews on products we sell. Where reviews are largely negative work with merchandising teams to highlight and initiate relevant action on this product thus helping to improve the businesses overall NPS score.
  • Implement the varying social proof strategy across the different ranges of categories, products, brands, and channels.
  • Learn and have the ability to cover other third-party tools within the web operations team including Product feeds, Cookie management, Recommendation’s engines plus our size and fit tool.
  • Escalating issues and managing fixes through for third party tools​​​​​​​

What skills are we looking for?

  • Good knowledge of Microsoft office and presentation skills.
  • Aptitude and willingness to learn new things
  • Ideal: Prior knowledge of a review platform such as Bazaar voice, Feefo or Trustpilot.
  • Understanding principals of social media marketing.

About N Brown

Working here you’ll explore everything the world of digital retail has to offer — asking questions, trying new things and chasing new opportunities. Combine this curiosity with the freedom to make your own decisions, take charge of projects and work flexibly, and you’ve got the perfect place to show your skills and learn new ones. It’s fast and furious here at times, but this just means something new and exciting is always on the way. So, if you collaborate, think on your feet, embrace innovation and love rising to a challenge, your work with us will have a serious impact on the business, your career and our customers’ lives.

 

Back