Resourcing Relationship Manager

Location : Knutsford
Closing Date :
Department : Client Services

Company Overview
Jobtrain is an established and highly regarded provider of online recruitment software (Applicant Tracking Systems) to a wide range of clients across the UK and Internationally. We deliver solutions to organisations as varied as Odeon Cinemas, The Isle of Man Government, Mulberry, Toyota, The Ritz Hotel and Iceland Foods.  Based in Knutsford, Cheshire, we are looking to grow our successful Client Services team to support our rapidly growing client base.  

The Resourcing Relationship Manager is pivotal to ensuring that our customers continue to enjoy a ‘best in industry’ service.


The Role
This is an exciting and varied role and will involve pro-actively working with new and existing clients to ensure that the solutions we deliver meet and (wherever possible) exceed their recruitment objectives.  This will involve utilising your resourcing, HR knowledge and people skills to ensure your clients are gaining the maximum benefit from their Jobtrain system through regular reviews, support, training and the ongoing development of their solution.

The role will also involve working closely with our Implementation Manager to build new client solutions (a configuration based on the client's own requirements rather than a technical build!), pro-actively test the end solution against the client's recruitment process and deliver face-to-face training to key users.   
 
Client satisfaction will drive everything that you do and to achieve this you will need to be visible and positioned to influence across our clients' user base and beyond.


Background and Experience
You will have a background in recruitment and/or HR (possibly CIPD qualified, but this is not essential), with experience of supporting or managing recruitment within a corporate environment. Ideally, you should be familiar with using a similar recruitment system (e.g. Taleo, i-Grasp/Lumesse, Kenexa etc).
 
The ideal Resourcing Relationship Manager will have excellent inter-personal and organisational skills along with a consultative approach. You will have a clear team ethos supported by a strong work ethic and a passion for exceeding client expectations.
 
In return we offer the chance to become part of a great team with a strong reputation who are committed to delivering and supporting market-leading solutions that make a real difference to our customers.