Customer Support Advisor

Location: Altrincham

Closing date: 16/10/2019

Department: Client Services

Company Overview

Jobtrain Ltd is a business that was built on an idea back in 1999 and was created as a stand-alone business in 2004. At Jobtrain we create, design, develop, implement and support recruitment software that allows companies (by using our system) to better manage recruitment for themselves.

Our software is used in over 30 countries across 5 continents, by a large diverse range of companies and tens of millions of candidates. Our clients include Odeon Cinemas, Toyota, The University of Manchester, Paul Smith, NHS Scotland, The Ritz Hotel and many, many more. Our team are predominantly based in our Head Office in Altrincham, and we have a very healthy record of not just developing the business, but of developing all the people within it.


The Role

We are looking for someone to join our support desk team. This will involve you providing support (by phone and email) to clients who are using the system as part of their job or candidates who are using Jobtrain to apply for a job with one of our clients.

It is a constantly busy role, with a lot of enquiries and requests to prioritise and handle, but it is a supportive, happy, and collaborative environment. The support we give is not scripted as we want the individual personality of our team members to standout.

As well handling enquiries and requests, you will also take on board the following tasks within this role:

  • Recording information (faults and queries) within our helpdesk system
  • Helping in the testing process of new systems or new pieces of functionality
  • Helping colleagues by generating reports or collating information for meetings that they need to attend
  • Receiving messages and passing them on in a timely and accurate fashion to colleagues


The Skills Needed

Above all, we would need you to show a friendly, professional and patient manner when dealing with people on the phone – many of whom may be applying for jobs and want help, not attitude! A logical approach to problem solving, and an ability to organise and prioritise tasks is required.

We do not expect you to know the Jobtrain system when applying! We just need you to be comfortable in learning new devices/technology – if you are OK with finding your way round settings on an i-Phone, creating a Spotify account, or managing the settings on your Sky TV; then we are confident that you will have the aptitude to learn how to use Jobtrain – it just takes a little time.



We are very proud of our team here at Jobtrain, and the fact that our colleagues have been employed with us for many years. Many started in junior positions and have since progressed into a range of different roles and functions within Jobtrain, spanning client management, sales and marketing, system implementation and development.


"Do the right things, do them well and everything else will follow" is the mantra on which the business has been built.


The closing date for this job has now passed.