Administrator/Customer Support Advisor

Location : Knutsford
Closing Date :
Department : Client Services

Company Overview
Jobtrain Ltd is a business that was built on an idea back in 1999 and was created as a stand-alone business in 2004.  At Jobtrain we create, design, develop, implement and support recruitment software that allows companies (by using our system) to better manage recruitment for themselves.  Our clients include Odeon Cinemas, Iceland Food Stores, The University of Manchester, Paul Smith, Mulberry, The Ritz Hotel and many, many more.  Our team are all based in Knutsford and we have a very healthy record of not just developing the business, but of developing all the people within it.

The Role
We are looking for someone to join our support team.  This will involve you providing support (by phone and email) to clients who are using the system as part of their job or candidates who are using Jobtrain to apply for a job with one of our clients.

In addition to handling day-to-day calls you will also take on board the following tasks within this role:

  • Recording information (faults and queries) on our in-house ticketing system
  • Working with our Implementation Manager in setting up systems for new clients (more configuration rather than a technical build!)
  • Helping in the testing process of new systems or new pieces of functionality
  • Helping colleagues by generating reports or collating information for meetings that they need to attend
  • Receiving messages and passing them on in a timely and accurate fashion to colleagues


The Skills needed
Above all, we would need you to show a friendly, professional and patient manner when dealing with people on the phone – many of whom may be applying for jobs and want help, not attitude!

We do not expect you to know the Jobtrain system when applying!  No-one does.  We just need you to be comfortable in learning new devices/technology – if you are OK with finding your way round settings on an i-Phone. Or creating a Spotify account. Or managing the settings on your Sky TV; then we are confident that you will have the aptitude to learn how to use Jobtrain – it just takes a little time.

 

 

This position is now closed. We are no longer accepting applications for this position.