Escape Lounge Hospitality Manager - Reno Airport
Reno Airport

Job Reference: RAX-FOHM-000083

Location: Reno Airport

Department: Front of House Manager

Contracted Hours: 40

  • Work in an Executive Airport Lounge at
  • Reno – Tahoe international Airport (RNO)
  • Manage a new front of house hospitality team
  • Great benefits: medical, dental, vision coverage, basic life insurance etc.
  • Full time position


We are not aiming for ‘okay’ we strive for excellence and to be the benchmark service provider. Therefore, this role will require the delivery of innovative solutions and quality service in line with business objectives and MAGs elevated company standards.


As the successful candidates, you will have extensive experience within hotel/ restaurant management with a proven track record in the delivery of high end hospitality services. You must be a team player and be able to work in collaboration with your team mates. We have an inclusive, professional culture and only employ staff who embrace and share these principles. Given the nature of the airport lounge, you will have to be flexible around shift times and availability. It is critical that you are computer literate. You will be an inspirational leader with an ability to get the best out of your staff, create a culture of success and develop exceptional ‘team spirit’.

You must be over 21 years old to comply with our service of alcohol policy.

To be successful in this role, you will have a high energy/ can-do attitude. You must be able to deliver on time and to the highest standard. We will give you the support, skills and tools that you need to be successful if you can bring the drive, personality and desire! 

What we offer

MAG is a global business that continues to expand not only across the US, but across the world. We want to be the number one airport support service business across the U.S. and believe that great service starts with its people. This is why we offer great training and career opportunities. Our benefits package is one of the most generous in the industry with medical, dental, vision coverage and basic life insurance to name just a few. We are growing rapidly in the U.S. and as such can offer great career options for outstanding people!

MAG is the UK’s largest airport operator owning numerous airports and aiding the transit of 48.5 million passengers and 650,000 tons of freight to 225 global destinations. We have recently landed in the US, and are currently supporting a growing number of airports right across the U.S. with key services including: premium passenger lounges, car parking, airport security, firefighting, engineering, advertising, property development and more.

The Role

Reporting directly to the Lounge Manager, we are currently looking for a motivated and experienced front of house Lounge Supervisor to join a new and professional hospitality team within our exclusive Escape Lounge at Reno – Tahoe international Airport. Working closely with the back of house Supervisor, you will be  required to manage a newly formed and professional FOH hospitality team. This role requires an experienced and rounded catering/ hospitality professional as the duties are varied. Typical duties will include:

Provide and ensure a high standard of meet and greet services for customers Supervision of all front of house hospitality staff to ensure optimal service delivery. Responsibility for stock management and equipment maintenance/ repairs. Ensure Escape Lounge facilities are maintained and presented professionally Managing payments and maintaining accurate and auditable accounts Collaborate with Lounge Manager to review employee performance and to provide relevant training Maintain knowledge on all liquor regulations. To assist with Marketing the lounge product to potential customers. Most importantly: to ensure that the escape lounge has a vibrant, energetic and customer centric feel.



You must be a minimum of 21 years old to comply with our alcohol service policy. 
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, actual or perceived sexual orientation, national origin, age, physical handicap or disability as set forth in the American with Disabilities Act 1990, or Veterans Status. This vacancy will close once sufficient applications have been received. 
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, colour, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.




This position is now closed. We are no longer accepting applications for this position.