Airport Lounge Manager – Ontario, CA
- Executive Lounge Manager role
- Ontario International Airport (ONT)
- Lead a newly formed team and drive success
- Great base salary and benefits: medical, dental, vision coverage, basic life insurance etc.
MAG USA is a subsidiary of Manchester Airport Group ("MAG") - the UK’s largest airport operator owning numerous airports and aiding the transit of almost 60 million passengers and 650,000 tons of freight to 225 global destinations. MAG expanded into the U.S. market in 2015 and, since then, we have quickly established a robust services and consulting business, which proudly supports a growing number of airports across the U.S. with a variety of premium services. One of the product lines that MAG USA is focused on are our award-winning "Escape Lounges," our line of premier, common-use airport lounges.
Reporting directly to the VP of Lounges, we are currently looking for a motivated and experienced Lounge Manager to take charge of our new executive Escape Lounge operation at Ontario International Airport (ONT).
You will be responsible for the quality and commercial success of the operation through affective management of our professional front of house Lounge and back of house Catering teams. By doing so, you will be central in the delivery of culinary and customer service excellence. We are not aiming for ‘okay’ we strive for excellence and to be the benchmark service provider. Therefore, this role will require the delivery of innovative solutions and quality service in line with business objectives and MAGs elevated company standards.
As the successful candidate, you will have extensive experience within the hospitality sector with a proven track record of high end delivery and people management. You will have Front of House (lounge) and Back of House (catering) Supervisors to guide and mentor. Most importantly you will be an inspirational leader with an ability to get the best out of your staff, create a culture of success and develop exceptional ‘team spirit’.
As a highly commercially focused operation, you must have prior experience and proven ability to drive profit and identify cost efficiencies.
- Experience with budget management, ordering, and shift scheduling.
- Plan staffing requirements
- Maintain all kitchen equipment & records
- Supervise all kitchen and dining room activities, ensuring quality production and service delivery.
- Review employee performance and to provide relevant training
- Maintain knowledge on all liquor regulations.
- Assist with menu marketing the Lounge product to potential customers.
We strive for excellence and aim to be the benchmark service provider for lounges in the U.S. Therefore, this role will require the delivery of innovative solutions and quality service in line with business objectives and MAG's elevated company standards.
What we offer
MAG is a global business that continues to expand not only across the US, but across the world. We want to be the number one airport support service business across the U.S. and believe that great service starts with its people. This is why we offer great training and career opportunities. Our benefits package is one of the most generous in the industry with medical/dental/vision coverage, 401k, HSA accounts and basic life insurance to name just a few.
We are growing rapidly in the U.S. and as such can offer great career options for outstanding people!
Must be a minimum of 21 years old to comply with our alcohol service policy.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, actual or perceived sexual orientation, national origin, age, physical handicap or disability as set forth in the American with Disabilities Act 1990, or Veterans Status.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, colour, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.