s

Helpline Team Leader (Ref: HL41)


Location : Sunderland
Closing date : 15/08/2017
Salary : £24,130 per annum, pro rata
Employment type : Permanent

Helpline Team Leader (Ref: HL41)

NIGHTSHIFT ONLY

36 hours (3 X 12 hour shifts)

£24,130 per annum

Based: Helpline

The Mental Health Helpline is a 24/7 telephone crisis management, support and information service. We provide confidential, emotional support to callers and provide information on a local and national services specific to mental health and other issues our services also include online support and texting. The Helpline is open 24 hours a day 365 days a year.

Responsible for the line management of a team of people, planning, patient focused monitoring and coaching team members to raise performance and contribution. Involvement with the HELPLINE Manager in setting and ensuring the delivery of KPIs and SLAs.

On both individual and team level to establish goals, performance expectations, objectives, measures and benchmarks to enable achievement of all operational targets.

Effectively build and maintain a high performing team – managing performance and providing team members with regular, constructive feedback about their performance and behaviour. Facilitate meaningful one to one reviews and appraisals. Where performance does not meet the required standard, ensure appropriate and consistent action is taken in line with MHM policies.

For an informal discussion about the post, please contact Samantha Hirst on: 07590 439743

Closing date: 15th August 2017

Interview date: To be confirmed

Please note that due to the sensitive nature of the duties, an enhanced DBS will be sought in event of a successful application.

The closing date given is a guide. We reserve the right to close the vacancy once we have received sufficient applications, so we advise you to submit your application as early as possible to prevent disappointment

The closing date given is a guide. We reserve the right to close the vacancy once we have received sufficient applications, so we advise you to submit your application as early as possible to prevent disappointment

All disabled applicants who meet the minimum essential short-listing criteria are guaranteed an interview.

MHM is striving to become an Equal Opportunities Employer. 

 

 

Job Description - Team Leader;  
This position is now closed. We are no longer accepting applications for this position.