Aftercare Officer (New Build)
Chatham, Kent

Location: Chatham, Kent

Closing date: 05/11/2019

Interview date (week commencing) : 11/11/2019

Salary: from £25,529 up to £28,633 + essential car user allowance up to £1,239

Employment type: Permanent

Team: Development

Hours: 37

mhs homes has over 700 units in our development pipeline.  We are looking for a hardworking, creative and customer focussed individual to work with our successful Development and Sales team to provide an efficient aftercare and defects resolution service for our customers.

Must Haves:

  • Experience of aftercare and defects
  • Excellent customer care and complaints handling
  • Ability creatively to resolve issues
  • Ability to prioritise and work on own
  • Excellent communication skills, both verbally and in writing
  • Experience of dealing with contractors in a professional capacity
  • Able to drive and access to a car as you’ll be doing site visits

Additionally, it would be useful to have:

  • An understanding of the construction process
  • Experience in the building industry
  • Ability to read plans

We offer:

  • A performance based annual bonus
  • Training and opportunities for continuing professional development
  • Flexible staff benefits including a cycle to work scheme
  • 28 days holiday a year + bank holidays and the option to buy/sell holiday
  • A range of wellbeing activities
  • Enhanced family leave policies
  • A fantastic working office environment overlooking the River Medway
  • Free on-site parking
  • Regular social and charitable events and a volunteering day
  • A great team of highly-motivated colleagues to work with

For more details, the role profile is attached. If this is the role for you, please apply here.




The closing date for this job has now passed.