Job Description
About Your Airport
Want to join the 'Best Airport In The World'?
Newcastle International Airport has proudly served the North East for over 80 years. As the region’s largest airport, it connects business and leisure passengers to more than 80 direct destinations and over 300 one-stop destinations through 16 airline partners.
We are the 11th busiest airport in the UK and continue to grow, welcoming 4.9 million passengers in 2023. The airport contributes over £1 billion in GVA to the regional economy and supports more than 3,000 jobs across the North East.
Our commitment to quality and customer service has earned international recognition. We were the first UK airport to win both ‘Best in the World’ and ‘Airport of the Year’ (0–5 million passengers) two years in a row. In 2024, we were once again crowned ‘Best in the World’ at the prestigious Routes World conference.
We’ve invested over £20 million in enhancing the passenger experience, and our efforts have been recognised in the CAA’s Airport Accessibility audit, where we were ranked in the top ‘very good’ category for our service to passengers with disabilities.
EasyJet has announced plans to open a three-aircraft base at Newcastle Airport in March 2026, creating around 130 direct jobs for pilots, crew and engineers and supporting around 1200 jobs in total.
The base opening will enable easyJet to expand its network from Newcastle with new routes.
As the primary international gateway to North East England, Newcastle International Airport offers easy access to a region rich in historical heritage, blue flag beaches, dramatic landscapes, and vibrant contemporary culture.
What You’ll Do
As a key member of our Passenger Services team, you’ll:
- Lead, motivate and develop a high-performing team to deliver exceptional service.
- Oversee the Passenger Services Control Hub, ensuring timely and customer-focused responses.
- Manage the use of baggage halls and belt systems in collaboration with third parties.
- Ensure compliance with health and safety standards and corporate procedures.
- Work cross-functionally with other departments and partners to ensure a seamless passenger experience.
- Maintain operational readiness of vehicles and equipment.
What We’re Looking For
We’re looking for a strong people manager who thrives in a fast-paced, customer-centric environment. You should have:
- Proven leadership and team development experience.
- Excellent communication and organisational skills.
- A strong background in customer service.
- The ability to prioritise and manage operational demands.
- A full UK driving licence (essential for occasional vehicle operation).
Why Join Us?
- Generous annual leave entitlement
- Contributory pension scheme
- On-site occupational health and physiotherapy support
- Subsidised private healthcare
- Employee assistance programme
- Discounts at airport retail, catering, and parking outlets
- Performance-related bonus scheme
- Subsidised on-site gym membership
Join a team that’s shaping the future of air travel in the North East — and be part of something exceptional.
👉 Apply now and take your career to new heights.
This post requires access through the Critical Part at the Airport and therefore in line with Department for Transport regulations; you will be required to demonstrate during the recruitment process, that you have no relevant criminal record.
Please note; we may close the advertisement early, before the closing date.
Newcastle Airport Limited promotes the equality of opportunity to create a diverse and inclusive workforce.
Being part of the Disability Confident Commitment means that we want to ensure all our organisational policies and processes are accessible and inclusive to everyone. This includes our recruitment strategies, and we welcome applications from all prospective candidates.