Job Description
About Your Airport
Newcastle is a multi-award winning Airport that proudly connects the North East region to the world.
The Airport is on track for the busiest year in its history as it prepares to welcome a record six million passengers in 2026.
Thanks to its strong portfolio of 15 airline partners, passengers can choose from over 80 direct destinations and more than 300 onward connections worldwide.
The Airport makes a vital contribution to the regional economy, generating more than £1bn in GVA each year and around 3,200 people are employed on the Airport site. More than 17,000 jobs are supported through the business’ supply chain.
The business’ commitment to delivering a world-class customer experience has earned international recognition.
In 2025, the Airport was recognised as ‘Best Airport in Europe’, in the 2 to 5 million passenger category, at the ASQ Awards for providing exceptional customer service.
It also retained the Star UK Airport award at the Travel Bulletin Star Awards for the fourth consecutive year.
The Airport was named the ‘Overall Winner’ at the Routes World Awards 2024, marking the first time a UK Airport achieved this prestigious accolade.
Airline partners continue to invest in the Airport and easyJet will open a new three-aircraft base in March 2026.
Committed to a sustainable future, the Airport is on track to achieve Net Zero Carbon status by the year 2035 and has been recognised as a 'sustainability sector leader'.
The business has its own solar farm that can provide 100% of its electricity on a sunny day and it is making significant investments to transition its vehicle fleet to electric models.
Over recent years more than 46,000 trees have been planted on Airport-owned land to support its carbon offset activities and enhance biodiversity.
About the role
We are seeking a dedicated team member to join our Passenger Services Team, working closely with terminal operations and business partners. In this role, you will be responsible for overseeing and monitoring all aspects of the hold baggage system, ensuring its safe and efficient operation. You will play a key part in maintaining seamless airport operations by promptly responding to issues and coordinating solutions to keep everything running smoothly.
Key Responsibilities
This role will include, but is not limited to:
- Coordinating departmental activities by allocating and prioritising work, communicating effectively with colleagues, business partners, and supervisory staff, while managing the SCADA Control Hub.
- Operating and monitoring the SCADA System, ensuring the smooth flow of checked-in baggage by promptly addressing faults and issues.
- Maintaining accurate records and documentation, including completing daily belt reports, conducting pre- and post-equipment checks, and reporting all faults and defects to the Passenger Services Duty Manager (PSDM).
- Responding to operational interruptions, such as baggage belt blockages, and providing detailed explanations of the causes.
- Delivering exceptional customer service in line with the company’s customer service ethos, ensuring a positive experience for all passengers.
- Collaborating with other departments and business partners to support seamless airport operations.
- Promoting and adhering to health and safety standards, contributing to departmental and corporate safety objectives.
- Ensuring compliance with company and regulatory standards at all times.
Why Join Us?
- Free on-site parking while you’re at work
- Discounted Park & Fly rates for your travel needs
- Contributory pension scheme to support your future
- Exclusive access to World Duty Free
- On-site occupational health services and physiotherapy support
- Employee Assistance Programme for confidential advice and guidance
- Subsidised private healthcare for added peace of mind
This role requires access to the Critical Part of the Airport. In line with Department for Transport regulations, you will need to demonstrate during the recruitment process that you have no relevant criminal record.
Newcastle International Airport Limited is committed to equality of opportunity.
As part of the Disability Confident Commitment, we ensure our policies and processes are accessible and inclusive. We welcome applications from all candidates and strive to make our recruitment process fair and supportive for everyone.