Spa Services Advisor

Vacancy Reference : 000151
Closing Date : 23/03/2018
Salary : £9.50 - £10.00
Employment Type : Part-Time
Department : Spa Services
Hours Per week : Not Specified

Overall Aim of the Role:

The Spa Services Advisor is responsible for delivering 5* service to all our customers to ensure the clients’ contact with the business is professional, courteous and efficient. The role entails checking customers in and out of Nirvana Spa, answering general spa and membership questions with knowledgeable responses and handling bookings accurately and efficiently.

What you’ll do:

Key responsibilities of this role will include:

  • Deliver excellent customer service at all times.
  • Complete all aspects of spa bookings and membership administration correctly and efficiently, face to face, by telephone and by email.
  • First response to daily issues, customer queries and complaints.
  • Ensure personal targets and department expectations are met.
  • Available to work a rota with a range of shifts including daytime, evenings, weekends and bank holidays.

Who you’ll be:

The successful applicant will be able to demonstrate:

Essential attributes

  • Previous customer service experience.
  • Be numerate accurate and diligent.
  • Ability to work in a team, independently and prioritise the work load.
  • Self-motivated and proactive.
  • Flexible towards working hours.
  • Have a good understanding of computer based programs, including Microsoft.


  • Previous experience in a leisure based role, including membership administration.

What we’ll offer you:

This is a fantastic time to join us as we are expanding our successful business. We offer a competitive salary and benefits package which includes:

  • Competitive Salary
  • 28 days holiday (pro-rated for part time)
  • Membership to Nirvana Spa and Pulse 8 Health Club
  • Discounts on selected products and services
  • Paid breaks
  • Contributory Company pension scheme
  • Complimentary Guest Passes
  • On-site parking
  • Company Uniform

Equal Opportunities

Nirvana Spa and Leisure Ltd recognises that discrimination in the workplace in any form is unacceptable and in most cases unlawful. We have therefore adopted an Equal Opportunities Policy to ensure that all job applicants and employees are treated fairly and without favour or prejudice. We are committed to applying this policy throughout all areas of employment, recruitment and selection, training, development and promotion. In all situations, people will be judged solely on merit or ability.

We will ensure that no job applicant or employee receives less favourable treatment on the grounds of race, colour, nationality, ethnic, or national origin, sex, marital status, sexual orientation, disability, political opinion/affiliation, age, religion or belief. Our application form will be as simple and straight forward as possible and we will not ask for unnecessary information.  Interview questions will be related to the requirements of the job and we will not seek irrelevant qualifications. Applicants will be short listed/selected solely on the basis of capability.