Overall Aim of the Role:
You will be responsible for delivering a 5* service to all our customers to ensure the clients’ contact with the business is professional, courteous and efficient. The role entails three key aspects; front of house customer service at Nirvana Spa and Nirvana Fitness, reservations and call handling, as well as membership administration.
What you’ll do:
Key responsibilities of this role will include:
- Deliver excellent customer service at all times.
- Cover the front of house reception desks and check customers in and out of the business, covering a range of departments.
- Complete all aspects of spa bookings and membership administration correctly and efficiently; face to face, by telephone and by email.
- First response to daily issues, customer queries and complaints.
- Ensure personal targets and department expectations are met.
- Available to work a rota with a range of shifts including daytime, evenings, weekends and bank holidays.
Who you’ll be:
The successful applicant will be able to demonstrate:
Essential attributes
- Previous customer service experience.
- Ability to work in a fast pace, call centre environment, as well as face to face with customers.
- Be numerate accurate and diligent.
- Ability to work in a team, independently and prioritise the work load.
- Self-motivated and proactive.
- Flexible towards working hours, including evenings, weekends and bank holidays.
- Have a good understanding of computer based programs, including Microsoft.
Desirable:
- Previous experience in a leisure based role, including membership administration.
- Previous experience handling large volumes of calls.
What we’ll offer you:
We offer an attractive benefits package which includes:
- Life Assurance (4 X Annual Salary)
- Medical Cash plan through Medicash *
- Contributory Company Pension Scheme
- Membership to Nirvana Fitness
- Discounts on selected products
- Annual Flu Vaccine
- Company sick pay (1-week full pay / 1 week half pay) *
- Free on-site parking
- Paid breaks
- Company uniform provided
(* upon successful completion of probationary period)
Equal Opportunities
Nirvana Spa and Leisure Ltd recognises that discrimination in the workplace in any form is unacceptable and in most cases unlawful. We have therefore adopted an Equal Opportunities Policy to ensure that all job applicants and employees are treated fairly and without favour or prejudice. We are committed to applying this policy throughout all areas of employment, recruitment and selection, training, development and promotion. In all situations, people will be judged solely on merit or ability.
We will ensure that no job applicant or employee receives less favourable treatment on the grounds of race, colour, nationality, ethnic, or national origin, sex, marital status, sexual orientation, disability, political opinion/affiliation, age, religion or belief. Our application form will be as simple and straight forward as possible and we will not ask for unnecessary information. Interview questions will be related to the requirements of the job and we will not seek irrelevant qualifications. Applicants will be short listed/selected solely on the basis of capability.
