Overall aim of the role:
We are looking for people who share our energy, enthusiasm and passion for creating the best experience possible for our guests
As a Floatation Therapist you will introduce customers to the unique experience of the Celestial Floatation pool, Hydro Massage Beds and Mud Rasul, ensuring the highest level of customer service is delivered. You will carry out daily operational procedures including pool safety, pool monitoring and pool water quality testing. All tasks will need to be performed whilst maintaining stringent hygiene and cleanliness standards.
You must have a flexible approach to hours of work, which will include evenings, bank holidays and every other weekend, on a 4 week rolling rota.
What you’ll do:
Key responsibilities of this role will include:
- Promote Floatation Treatments to ensure that bookings levels are maximised by engaging with customers and informing them of the day’s availability. Liaising with the front of house teams who will support you in increasing your daily bookings.
- Engaging with customers to provide an authentic and personalised customer service.
- Committing to the department customer journey practices and client care, to ensure consistency on each client visit.
- Achieving individual monthly product sales targets by recommending products following each treatment.
- Being punctual to ensure that treatments start at the correct time.
- Keeping up to date with department and club news by regularly viewing Staff Hub.
- Being comfortable working in temperatures of up to 35 degrees.
- Attending all team meetings and necessary training courses mainly National Rescue Award for Swimming Teachers and Coaches (NRASTC).
- Carrying out regular pool testing to ensure the highest standard of pool hygiene is maintained, reporting any anomalies that fall outside our pre-set parameters.
- Complying with:
- Nirvana Spa’s Normal Operating Procedures (NOP) and Emergency Action Plan (EAP), to ensure safety and consistency for customers.
- Taking personal responsibility for Health & Safety in the workplace.
- Monitoring pool usage to ensure customer comfort and safety and react calmly and promptly to any emergency.
- Reporting any incidents, accidents or any guest dissatisfaction to an Operations Manager promptly.
Who you’ll be:
The successful applicant will be able to demonstrate:
- Team player who is organised, efficient and productive
- Responsible, dependable, hard working and honest
- Warm, friendly and effective communicator
- Ability to build rapport with customers and the team
- Flexible, co-operative and open with a positive can-do attitude
- Sets and expects high standards
- Can work independently
- High levels of attention to detail, ensuring all safety policies are maintained
Desired, but not essential:
- National Rescue Award (training will be provided for this qualification)
What we’ll offer you:
We offer a competitive salary and benefits package which includes:
- Commission and product incentive schemes
- In-house product training
- Life Assurance (4 X Annual Salary)
- Medical Cash plan through Medicash *
- Contributory Company Pension Scheme
- Membership to Nirvana Spa and Nirvana Fitness
- Discounts on selected products
- Annual Flu Vaccine
- Company sick pay (1 week full pay / 1 week half pay) *
- Free on-site parking
- Paid breaks
- Company uniform provided
(* upon successful completion of probationary period)
Equal Opportunities
Nirvana Spa and Leisure Ltd recognises that discrimination in the workplace in any form is unacceptable and in most cases unlawful. We have therefore adopted an Equal Opportunities Policy to ensure that all job applicants and employees are treated fairly and without favour or prejudice. We are committed to applying this policy throughout all areas of employment, recruitment and selection, training, development and promotion. In all situations, people will be judged solely on merit or ability.
We will ensure that no job applicant or employee receives less favourable treatment on the grounds of race, colour, nationality, ethnic, or national origin, sex, marital status, sexual orientation, disability, political opinion/affiliation, age, religion or belief. Our application form will be as simple and straight forward as possible and we will not ask for unnecessary information. Interview questions will be related to the requirements of the job and we will not seek irrelevant qualifications. Applicants will be short listed/selected solely on the basis of capability.
