As a General Manager I am proud to be the leader of a highly engaged team who are delivering inspiring entertainment experiences everyday to delight our guests and beat the competition. I am passionate about delivering results though my people and take time every day to coach and develop them, setting clear goals and direction and recognising their contributions.
I strive to make my cinema the best in my local market and I am highly visible to both colleagues and guests alike; I am a role model for the ODEON Values and enjoy spending time interacting with guests, listening to what they say, gaining insight and building their feedback into my cinema’s strategic plans, allowing me to make guest focussed decisions that drive the commercial performance of my cinema.
My Key Accountabilities:
Guests - I create an environment that delivers inspiring entertainment experiences for every guest. I use feedback to drive my actions and delight our guests.
People - I maximise the performance and potential of my team through training, development, coaching, reviews and continuous feedback. I build a culture of being our best in the cinema based on our shared vision and values and strive to deliver high levels of colleague engagement.
Process and Standards - I ensure quality and consistency of the guest experience in my cinema by maintaining high operational standards at all times, and ensuring that all ODEON processes are fully implemented to fulfil the operational and safety requirements.
Retail - I recognise retail is a critical part of the guest experience and I constantly strive to ensure that my team have the skills and motivation to drive retail performance.
Market Share - I have the commercial ability to execute national and shape local initiatives to increase the local market share of my cinema. I trade the cinema harder and smarter to build guest loyalty and spend to beat the competition.
Commercial Performance - I maximise performance within my cinema by developing and executing strategies to increase performance across the key trading metrics whilst effectively controlling wages and other costs.
Leadership - I lead and inspire my colleagues through strategic, inspirational and change leadership styles.
Passion – I champion the brand, delighting our guests and enthusing my team with my energy and commitment
Insight – I use my experience and knowledge to create new opportunities to delight our guests and grow my cinema business.
Accountability – I proudly take the lead in my cinema, owning issues that guests, team or the business needs resolving
Respect – I use my personal integrity to build positive relationships with guests and colleagues
Trust – I lead activities to create openness and trust in my cinema, making well informed and transparent decisions.
Fun – I create a cinema that is full of fun, championing fun activities, celebrating successes to engage my team and delight my guests.