Costa Supervisor
Rochdale

Job reference: NRD-PCX-004909

Location: Rochdale

Salary: up to £9.19 per hour

Department: Cinema

Essential Skills

■ Enthusiasm to execute outstanding customer service

■ Friendly manner

■ Communicate confidently with customers

■ Flexible approach (ability to be multi skilled)

■ Honest and Open 

■ Willing to learn

■ Ability to work within a team and individually (dependant on volume of shift)

■ Presentable

■ Reliable/Committed - delivery of shifts

■ Flexible/committed to be available for shifts

■ Ability to engage the team

■ Shows initiative 

 

KEY ACCOUNTABILITIES

■ To Lead the team on shift to deliver the best coffee experience to every guest

■ To manage the stock and order systems for food & consumables ensuring that the store has 100% supply of items for the customer

■ To ensure all cash & stock is kept secure and that all necessary action is taken to ensure the handover of stock & cash is done in a secure manner

■ To ensure the store is opened and closed-adhering to all Costa standards,policies & procedures

■ To ensure that all brand standards are delivered throughout the shift to ensure complete customer satisfaction-completing all relevant COSTAcheck, standards, food & health and safety checks and taking all necessary remedial action or escalating as required

■ To train & coach team members as required to support them in delivering their roles effectively

■ To communicate on a daily basis with the team, using the “Model Day Shift Board”

■ To undertake the role of Capo di Café as required

■ To deal with and resolve customer complaints in line with company policy/procedures

■ To monitor the Store KPI report and translate it into daily action as required

■ To support the Store manager in organising and delivering team meetings

■ To implement marketing updates and new POS as directed by the Store Manager

■ To complete team member one to ones as directed by the store manager

■ As directed by the Store manager-To execute all aspects of “Right Person, Right Time” ensuring the effective control of labour and that every team member is deployed in an appropriate manner

■ To perform all tasks as defined in the Barista & Barista Maestro’s Job Descriptions 

 

The closing date for this job has now passed.

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