Costa Manager

Job reference: NRD-PCX-004965

Location: Greenwich

Salary: Dependent on experience

Department: Cinema


My Key Accountabilities:

■ Lead the team in all aspects of delivering the best coffee experience to every guest, all of the time

■ To take overall responsibility for delivering brand standards at all times by ensuring that the store is opened/closed & operated in line with all Costa standards,policies & procedures

■ To ensure that all relevant COSTA check, standards, food and health & safety checks are completed and that all necessary remedial action is taken or issues escalated as required

■ To take overall responsibility for managing the stock and order systems for food & consumables ensuring that the store has 100% supply of items for the customer whilst delivering the budgeted margins/profit

■ To ensure that all company policies and proceduresare in place to maintain cash & stock security and that all necessary action is taken to ensure that all transactions involving stock &/or cash are done in a secure manner

■ To communicate all key information to the store team in the most effective way using the most appropriate media including Team Meetings and Shift Briefings.

■ To deal with and resolve customer complaints in line with company policy/procedures

■ To ensure all marketing updates and new POS are implemented & maintained effectively

■ To execute all aspects of “Right Person, Right Time” ensuring the effective control of labour and that every team member is deployed in an appropriate manner

■ To recruit, train, coach and develop the team to ensure that they deliver brand standards and a great customer experience

■ To analyse and act upon financial/performance data to ensure the store is run in the most efficient & profitable manner 

■ Work with their area/peer group to share best practice

■ To perform all tasks as defined in the Barista & Barista Maestro’s Job Descriptions



■ Enthusiasm to execute outstanding customer service

■ Ability to lead a team through motivation and engagement

■ Communicate confidently to all

■ Flexible approach

■ Honest and Open

■ Willing to learn

■ Reliable/Committed – delivery of shifts

■ Shows Initiative


The closing date for this job has now passed.