As a Guest Experience Supervisor I take real pride in our cinema operation and I am passionate about delighting guests. I enjoy the challenge of co-ordinating people, product and tasks, so that our guests get the best possible experience.
I have strong relationships with all of our teams and I know who is good at what. I also love training people and helping them out, it gives me a real sense of satisfaction. I like to thank people for their work and think that it is important to give praise and also respect each other. Because of my strong relationships with the team, I can give constructive feedback when things aren’t quite right. I thrive on responsibility and knowing that I have real influence over guest satisfaction by acting as a hands on role model to my team.
My Key Accountabilities:
Guests - I am a role model, working hands on with my team to delight our guests and I am responsible for our daily guest feedback and have the responsibility to ensure our guests have a great experience.
People - I maximise the performance and potential of my team through on the job training and give them constructive feedback and on the spot coaching to develop their skills and performance.
Process and Standards - I ensure high operational standards are maintained on my shift and I make sure that all ODEON processes are fully implemented to fulfil the operational and safety requirements.
Retail – I drive retail by ensuring that our teams have the tools to deliver high retail standards and seeking opportunities to increase sales by co-ordinating the teams
Market Share - I co-ordinate our teams to give the best guest service – making us the cinema of choice. I support the implementation of the national and local marketing strategies.
Commercial Performance - I maximise performance within our cinema by increasing sales and controlling costs. I ensure that during the operation that we have the right people in the right place at the right time. I ensure the cash controls and cashing up procedure is correctly implemented
Leadership - I lead and inspire my team of cinema hosts to ensure we delight every guest
Passion – I champion the brand and am always focussed on delivering the very best guest experience both on and off the screen
Insight– I am excited about identifying and trying out new ideas to make things better
Accountability – I go the extra mile to make sure my team knows and achieves it targets
Respect – I treat my guests and colleagues the way they deserve to be treated
Trust – I’m open and honest and use my common sense to deal with guest issues
Fun – I'm optimistic, spontaneous and enjoy spending time with colleagues and guests