Guest Service Advisor
Contact Centre, Stoke

Job reference: CCS-CCS-05487

Location: Contact Centre, Stoke

Salary: up to £8.21 per hour

Department: Support Office

Guest Service Advisor - Temp
Hours: We operate and a shift basis between Mon-Tues 9-5, Wed-Sat 9-8 and Sunday 10-5.
Pay Rate: up to £8.21 P/H (Dependant on Age)

Are you a Film Fanatic with a passion for Customer Service? then our Guest Service Advisor role might just be for you!

The Role

  • Being the first point of contact on the first step of their cinema journey.
  • Aiming for one-call resolution with each call.
  • Ensuring a high level of service is delivered, not being afraid to go the extra mile with each guest.
  • Dealing with communications across phone, email and web chat services.

What does it take?

  • A real passion for customer service!
  • Due to the requirements of this role, you will need to be able to work Christmas Eve, Boxing day and New Years!
  • Being capable to make your own decisions whilst ensuring the best outcome for both the guest and business.
  • The ability to multi-task across a wide range of platforms

What's on offer?

  • up to £8.21 per hour (dependant on age).
  • A free Cinema pass for you and your friends
  • 5.6 weeks holiday inclusive of bank holidays
  • Pension
  • Plus much more.

Living Odeons Values

Fun-Passion: I bring energy and enthusiasm to every working day (even the busiest ones)

Trust-Respect: I keep my promises to guests and colleagues – people can rely on me to do what I say I will

Quality-Service: I take pride in delivering high-quality work, crisp detailed plans and I always execute projects to a high standard

Co-operation-Accountability: I take responsibility for my role within the team and ownership of my actions


The closing date for this job has now passed.