General Practice Call Handler

General Practice Call Handler | Brooklands Health Centre | Full-Time (40) or Part-Time Contract Can Be Considered

Are you passionate about helping people and making a real difference in your community?
We are looking for a role where you can truly make a difference every day? Join our team in Milton Keynes as a GP Call Handler and become the first point of contact for patients accessing healthcare services.

Based at Brooklands Health Centre in Milton Keynes, you’ll be part of a supportive and fast-paced environment where your communication skills and attention to detail will help ensure patients receive the care and guidance they need. If you enjoy working with people and thrive in a busy setting, this could be the perfect role for you.

Key Responsibilities:

• Answer incoming patient telephone calls in a professional and courteous manner
• Handle a wide range of patient queries efficiently and sensitively
• Book, amend, and cancel appointments using the EMIS system
• Accurately navigate patients to the appropriate clinician or service (signposting)
• Manage general administrative queries and provide support where required
• Maintain accurate patient records and ensure confidentiality at all times
• Work collaboratively with clinical and administrative teams to ensure smooth service delivery

Person Specification:
Essential:

• Excellent verbal communication skills and a professional telephone manner
• Strong customer service skills with a patient focused approach
• Good organisational skills and ability to prioritise workload
• Ability to remain calm and work effectively under pressure
• Competent IT skills and attention to detail
• Ability to handle sensitive and confidential information appropriately
• Strong problem-solving skills and ability to effectively signpost patients

Desirable:

• Previous experience in a call handling, reception, or administrative role
• Experience working within a GP practice or healthcare setting
• Familiarity with EMIS and SystmOne
• Understanding of services and patient pathways

Training & Development:

• Training can be provided
• Career development opportunities
• Ongoing support and development opportunities available

Note:
1. Previous unsuccessful candidates need not re-apply
2. This role does not qualify for Skilled Worker visa sponsorship. Applicants must have an existing right to work in the UK at the time of application and throughout their employment.

Our Benefits;

• NHS Pension with 20.6% Employer Contribution
• 25 days annual leave plus Bank holidays, which rises with length of Service (pro rata for part time)
• Extra day of leave per year for work anniversary
• Enhanced Maternity, Maternity/Paternity Support, Adoption pay
• Participation in OMG’s refer a friend scheme
• Eye care scheme – free eye test plus a contribution towards glasses
• Cycle to work scheme
• Access to NHS Discounts
• £12.71 per hour

Join OneMedical Group. Shape a healthier future

For over 20 years, OneMedical Group has been redefining how healthcare is delivered in the UK. As a leading independent healthcare organisation, we provide NHS services at scale and design, build and manage the spaces where care happens—bringing everything together under one roof. We are proud to be the only organisation in the UK to do this.

Family-run and values-led, our purpose is simple and powerful: to provide a healthier future for all. Guided by People First, Working Together and A Healthier Future, we deliver healthcare with compassion, innovation and a deep commitment to reducing health inequalities—working in true partnership with the NHS.

At OneMedical, diversity of thought is valued, collaboration is essential and every role contributes to meaningful change. Inspired by the traditional family doctor, The OneMedical Way is personal, trusted and rooted in community.

Equality, Diversity and Inclusion

OneMedical Group is committed to promoting equality of opportunity for all job applicants. Throughout the recruitment process we want all candidates to be at their best. If you would like to discuss the support options available during the recruitment process please email: recruitment@onemedicalgroup.co.uk