OneMedicalGroup is a national award-winning health and wellbeing company, working within the NHS.
Through five complementary divisions, OneMedicalGroup supports and delivers high quality NHS services across primary, urgent and community care settings.
We support the NHS and healthcare community with delivering innovative and sustainable care for all, working as a powerful and positive collaborator with the aim of improving people’s lives.
We are looking for a forward thinking Patient Navigator to facilitate and deliver a patient centric experience, supporting all other functions in delivering outstanding patient care, utilising a variety of platforms including front of house (reception), back office support functions and telephone services.
Utilising your patient navigation training (provided in house), you will form part of our front of house team to provide patient focused telephone and administration services that assist and direct patients in accessing the appropriate service or healthcare professionals.
You will have exceptional communication skills, experience of using IT systems and work well under pressure. Working as part of a team who really care about putting our patients first will be a huge motivator for you.
The job holder will have to:
- greet patients and visitors, advising them of their appointments and checking them in
- advise patients on self-check in facilities
- receive and make calls as required with the ability to handle heavy phone/patient traffic
- divert calls and take messages as appropriate
- sort, review and distribute incoming internal mail
- process outgoing mail following the procedure
- pull, file and photocopy patient’s paper records
- scan and attach patients’ data to patients’ electronic records
- ensure the reception area is left tidy and ready for use by other colleagues, together with any hand-over information
- receiving all incoming deliveries, opening and distributing accordingly
- complete the Surgery Administration, including registrations and deductions
Therefore, the successful candidate must:
- have GP practice experience
- desirably have prior experience as patient navigator
- be confident using the phone
- have a good level of IT skills
- be friendly and welcoming; patient and understanding
- be able to follow instructions and procedures
- have good organisation and communication skills
- work accurately and methodically
- be able to work with all types of people