Bank Patient Navigator
St Thomas Road Surgery (Derby)

Job reference: 000226

Location: St Thomas Road Surgery (Derby)

Closing date: 31/10/2021

Salary: 9.00

Employment type: Permanent

Division: One Primary Care

Hours per week: 0 (zero) hours contract

Do you want to work for a family run, national provider of Health and Well-being Services to the NHS? Do you want to be part of our flock?

At OnePrimaryCare, part of OneMedicalGroup, we take care of all our employees and put their Health and Wellbeing first. If you want to work for an organisation that cares about you then look no further.

We have a fantastic opportunity for a Bank Patient Navigator/Receptionist to work with us at St. Thomas Road Surgery in Derby. 

This are a small friendly practice, with an ethnically diverse list size of 4300 patients, most of them aged between 25- 40. Within our St Thomas Road Surgery we have an experienced team of clinical and non-clinical staff. Situated in a state-of-the-art facility, in the heart of the community, the surgery is located near central Derby and has great public transport links and access to all local amenities..

You can also expect from us some great benefits including access to the NHS Pension Scheme, NHS Discounts, enhanced family friendly policies, generous annual leave entitlement,  free fitness classes, an amazing Employee Assistance Programme and schemes such as cycle to work.

The role
We are looking for a forward thinking Bank Patient Navigator to facilitate and deliver a patient centric experience, supporting all other functions in delivering outstanding patient care, utilising a variety of platforms including front of house (reception), back office support functions and telephone services.
You will form part of our front of house team to provide patient focused telephone and administration services that assist and direct patients in accessing the appropriate service or healthcare professionals.
You will have exceptional communication skills, experience of using IT systems and work well under pressure. Working as part of a team who really care about putting our patients first will be a huge motivator for you.

The job holder will have to:

  • greet patients and visitors, advising them of their appointments and checking them in
  • advise patients on self-check in facilities
  • receive and make calls as required with the ability to handle heavy phone/patient traffic
  • divert calls and take messages as appropriate
  • sort, review and distribute incoming internal mail
  • process outgoing mail following the procedure
  • pull, file and photocopy patient’s paper records
  • scan and attach patients’ data to patients’ electronic records
  • ensure the reception area is left tidy and ready for use by other colleagues, together with any hand-over information
  • receiving all incoming deliveries, opening and distributing accordingly
  • complete the Surgery Administration, including registrations and deductions

Therefore, the successful candidate must:

  • desirably have GP practice experience
  • desirably have prior experience as patient navigator
  • be confident using the phone
  • have a good level of IT skills
  • be friendly and welcoming; patient and understanding
  • be able to follow instructions and procedures
  • have good organisation and communication skills
  • work accurately and methodically
  • be able to work with all types of people


The closing date for this job has now passed.