Patient Navigator/Receptionist
Wetherby Surgery

Job reference: 000379

Location: Wetherby Surgery

Closing date: 03/07/2022

Salary: £9.5 per hour

Employment type: Permanent

Division: One Primary Care

Hours per week: part-time available

OneMedical Group was founded in 2004 on the idea that there is a better way to care for communities. Our mission of ‘Improving Lives’ is underpinned by our core values of ‘Putting People First, Working Together for a Better Future’. We are committed to NHS values and reducing health inequalities.

We believe in delivering services that improve the health and wellbeing of individuals and communities, making sure primary care, as the foundation of the NHS, can thrive. Our focus is on services that help our patients and their families adopt and sustain healthy behaviours, that improve health and quality of life, and lead to better health outcomes.

Our services are made up of innovative, GP and ACP-led multi-specialty teams, who make sure we practice safely and effectively, whilst creating a positive and rewarding workplace environment for colleagues delivering a high-quality experience for patients.

​​​​​​​The role
We are looking for a forward thinking Patient Navigator to facilitate and deliver a patient centric experience, supporting all other functions in delivering outstanding patient care, utilising a variety of platforms including front of house (reception), back office support functions and telephone services.
You will form part of our front of house team to provide patient focused telephone and administration services that assist and direct patients in accessing the appropriate service or healthcare professionals.
You will have exceptional communication skills, experience of using IT systems and work well under pressure. Working as part of a team who really care about putting our patients first will be a huge motivator for you.

About the practice; 
Wetherby Surgery is based in the heart of Wetherby in a modern health centre setting.
With a growing practice population currently around 4100 patients, we look to deliver the best patient outcomes and service, focused on promoting wellbeing, delivering planned personalised care, good patient continuity and access to the right care at the right time through innovation.
Wetherby Surgery is located at Hallfield Lane, Wetherby, LS22 6JS with a branch site located in the grounds of Harewood House. There is ample free parking and also separate free staff parking on site and within the town centre for transport and shopping.

We are a small but friendly and very supportive team and are looking for a good team player to join us here at Wetherby Surgery

Our Benefits;
We want to make work as rewarding as possible whilst protecting everyone’s wellbeing and helping you thrive.  
•    NHS pension 
•    NHS discounts
•    Access to wellbeing support through a dedicated hub and an EAP service
•    Cycle to work scheme and eye care vouchers
•    25 days annual leave + BH’s per annum (pro rata for part time)
•    Family friendly paid benefits matching Agenda for change, Inc. Maternity leave etc. 
•    Additional day off each year for your work anniversary

OneMedical Group is committed to promoting equality of opportunity for all job applicants. Throughout the recruitment process we want all candidates to be at their best. If you would like to discuss the support options available during the recruitment process please email:

​​​​​​​Note: We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.​​​​​​​