Sales Supervisor - Woodbury Commons

Paul Smith is one of Britain’s leading independent design companies. We champion positivity, curiosity and creativity. These qualities underpin every Paul Smith design, whether it’s a shirt, a shop or a special collaboration. Reaffirming the values that Paul set down in 1970, ‘classic with a twist’ remains the guiding principle of the company. Happily positioned between high fashion and formalwear, while taking reference from both, Paul Smith has always been proud to stand apart.

We have an opportunity for someone to join our team based in our Woodbury Commons Shop in Cherry Valley, NY as a Sales Supervisor, on a full-time basis. This role will give full support to the Management team in a supervisory capacity, with an emphasis on driving sales and performance in RTW, Shoes, and Accessories. To participate in the running of the shop in cooperation with the Shop Manager.

The Role:

• To be aware of and to maintain and increase sales throughout the year and achieve set financial targets.
• To effectively sell Paul Smith products and meet monthly and seasonal sales goals.
• To promote private shopping and wardrobe consultation.
• To ensure a high level of customer service is maintained at all times.
• To ascertain client information and ensure that customer service records are up to date in the CRM system.
• To assist the Shop Manager and ensure in their absence, that the shop has the correct levels of stock and that the shop is merchandised to the Company’s desired standard.
• To assist the Management Team, Sales Associates, and Clients on the shop floor in all matters related to tailoring and alterations, and to help maintain the shop’s alterations log book.
• To ensure that the shop is opened and securely locked and alarmed in the absence of senior management as required.
• To have a full understanding of the Company’s disciplinary procedures and policies as stated in the Employee Handbook along with Health and Safety Guidelines.
• To monitor any stock or till discrepancies and to take the necessary action with the Shop Manager.
• Accurately process Point of Sale transactions
• To have full product knowledge and to ensure that staff receive relevant seasonal product training.
• To ensure that housekeeping standards are maintained on a daily basis.
• To assist in any stock, merchandise and housekeeping related duties as requested by the management team. This may include duties such as shop merchandising and up-keep, inventory and stock takes, receiving deliveries, the ticketing of merchandise and any other duties as outlined by the management team.
• Any other related duties as outlined from time to time by the Shop Manager.
• Contribute to a positive, fun, professional, productive, and team-oriented store atmosphere

Essential Experience and Skills Required:
• Minimum 3+ years’ experience of retail selling in luxury fashion
• Experience in providing excellent customer service
• Ability to work towards weekly sales goals
• Excellent verbal and written communication skills

About You:
• Passion for style, fashion and the Paul Smith Brand
• Interest and knowledge of current trends in music arts and culture
• Flexible and reliable
• Good team member, helpful, approachable and trustworthy

What is in it for you:
• $19 - $21 Hourly base + commission
• A generous Clothing Allowance
• Discretionary discount on Paul Smith goods
• Basic medical and dental insurance at no cost to you, with options to buy up as desired

• 401k with a 3% match
• Vacation, sick/personal days in accordance with Company Policy

At Paul Smith, we celebrate and encourage applications from all walks of life into our growing workforce. We are committed to empowering people from any background, belief system, or ethnicity, offering an inclusive environment where talent is recognized and valued.

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.