Job Description
Assistant Housing Officer (Incomes Team) fixed term or secondment opportunity, for up to 6 months.
About the role
The purpose of the role is to maximise the income of PCH, while actively equipping clients with information, support and assistance designed to promote financial and social inclusion. The successful applicant will ideally have a background in benefits advice and/or excellent customer service skills with a diverse range of customers.
You Will:
The role is to support the incomes team in the delivery of an excellent income recovery service. You will do this by working in a way that shows genuine commitment to providing a good quality service to both current and former tenants. This will mean demonstrating by word and action that the views and priorities of current and former tenants are taken into account in all aspects of service delivery with which you assist.
You’ll need:
- Have Skill in building rapport & relationship with a wide range of customers & staff. Ability to work well in a team.
- Must be numerate and possess the ability to provide and process information accurately and in a timely manner.
- Ability to quickly assimilate a wide range of information and operating procedures, consistent with working in a regulated, customer focussed sector.
- Positive attitude and demonstrable commitment to working in a demanding, customer focused environment.
- Knowledge and understanding of Housing legislation particularly in relation to debt recovery.
About Plymouth Community Homes
We are the city’s largest social housing association, with over 16,000 properties providing homes for more than 35,000 people, and we’re aiming to grow, to provide more people with high-quality, affordable homes to rent and buy.
With a great workforce and a focus on people, we deliver good quality, well-managed and well-maintained homes.
What we can offer you:
- Excellent pension scheme with a high level of employer contributions
- Free, fully equipped onsite gym and changing facilities.
- The opportunity to carry out volunteer work for 3 days a year through our Make a Difference scheme
- Annual leave of 25 days (rising to 30 days) plus Bank Holidays and holiday trading option
- Free Employee Assistance programme, including free counselling
- Free annual flu vaccination
- Cycle to Work scheme
- The opportunity to work in a beautiful and vibrant part of the Southwest
- We support digital working with modern devices/smart phones
- Our modern and spacious offices are right on a bus route, and just three miles from the city centre
- We get a daily visit from a local food van, and within walking distance to local Crownhill shops, Warrens, M&S Foodhall, Co-op, Starbucks and Tim Hortons
To Apply:
If you are interested in this fantastic opportunity please select apply and complete our form, making reference to the person specification to demonstrate how you consider that your knowledge, skills and experience meet the requirements of the job.
For an informal discussion about this role, please contact:
- David Laight, Senior Housing Officer on 01752 388317
- Gordon Briggs, Rent & Financial Inclusion Manager on 01752 388262.
This post is not suitable for job share.
Shortlisting Date: 1st May 2026
Interview Date: 8th May 2026
If you are an apprentice, please ensure that you make the Learning & Development team aware that you intend to apply for this position.
We are a committed Equal Opportunities employer. We welcome applications from suitably talented people from any community and background.