Customer Operations Agent

Job reference: 001093

Location: Larne

Closing date: 03/12/2020

Salary: £9.93 p.h + 30% shift allowance

Employment type: Fixed Term

Department: Short Routes

Division: Please select

Hours per week: Shift work

We are P&O and we are going through some exciting changes. With an enviable heritage and fantastic brand recognition there has never been a better time to join us.

We are looking for a customer service agent to help with the check in and disembarkation service for our freight customers travelling through the Port of Larne.  You will work with the management team to help provide a seamless experience, checking customers in as well as answering any queries that they may have. The check in and disembarkation will be done in conjunction with government agencies and you will make sure that all customers receive a consistently good service.

You will also be processing any cash or card transactions, as well as providing assistance during any emergency procedures and helping with lost property. This role will be working on the frontline whilst the port realigns itself during the new customs regulations for Brexit.

This is a fixed term contract on a rolling 3 month basis, this position offers some fantastic benefits with a company who truly cares about their employees.

To be successful in this role it is essential that you have the following skills:

- Excellent customer service skills gained in a retail, leisure, tourists, or hospitality sector

- Fantastic verbal communication skills

- Good IT skills

- Good maths skills and previous experience of dealing with cash payments

- A flexible approach to day to day duties and the ability to switch roles when needed

- Great dispute resolutions skills

- Some experience of dealing with government agencies would be good.

If you are interested in this opportunity to join an award-winning company apply today using the link below!