Customer Operations Agent - (ten week contract)

Job reference: 001264

Location: Larne

Closing date: 15/06/2021

Salary: Competitive + 20% shift allowance

Employment type: Fixed Term

Department: Short Routes

Division: Short Routes

Hours per week: 26 hours per week

P&O Ferries are looking to recruit customer service specialists for our busy months to assist with Tourist Check In for a ten week contract.

We are P&O and we are going through some exciting changes. With an enviable heritage and fantastic brand recognition there has never been a better time to join us.

We are looking for a customer service agent to help with the check in and disembarkation service for our tourist customers. You will work with the management team to help provide a seamless experience, checking customers in as well as answering any queries that they may have. The check in and disembarkation will be done in conjunction with government agencies and you will make sure that all customers receive a consistently good service.

You will also be processing any cash or card transactions, as well as providing assistance during any emergency procedures and helping with lost property.

To be successful in this role it is essential that you have the following skills:

- Excellent customer service skills gained in a retail, leisure, tourists, or hospitality sector

- Fantastic verbal communication skills

- Good IT skills

- Good maths skills and previous experience of dealing with cash payments

- A flexible approach to day to day duties and the ability to switch roles when needed

- Great dispute resolutions skills

- Some experience of dealing with government agencies would be good.

If this sounds like your ideal role what you are waiting for? Apply today using the link below.



The closing date for this job has now passed.