Contact Centre Agent - German Speaking

Job reference: 001265

Location: Dover

Closing date: 18/06/2021

Salary: £18,211 plus £1,466.40 Language supplement (with incremental increases based on regular job reviews)

Employment type: Permanent

Department: Contact Centre

Division: Passenger Sales

Hours per week: 37.5 hours per week

We are P&O, with an enviable heritage, brand recognition and future investment there has never been a better time to join us!

This is an excellent opportunity to join a company who believe their people are their greatest asset, one that recognises success and rewards achievement. What’s more, as the market leader in ferry travel with a commitment to delivering the highest standards of service, we can help you take your career in a number of directions.

Your role will involve taking calls in German and English from both the public and travel trade using our in-house reservations system and you must have the ability to meet agreed targets. You will be working as part of a busy and supportive team and receive full training.  Your shifts will include working weekends and evenings.

We are looking for fluent German and English speakers who want a role that is more than just your standard call centre. We are looking for individuals who want to delight the customer on their 1st step of their P&O booking journey. You may not necessarily have any call centre experience but customer service is at the heart of everything you do. Building rapport comes as second nature to you and you are a natural problem solver.

In return we offer a starting salary of £18,211 per annum (plus £1,466.40 pa language supplement)

Please apply online...