Customer Service Advisors - Dutch Speaking - 5 positions available

Job reference: 001335

Location: Dover

Closing date: 22/10/2021

Salary: £24,588.37 per annum (rising to £25,340.77 after passing core competencies)

Employment type: Permanent

Department: Contact Centre

Division: Commercial

Hours per week: 1955.25 hours per annum

We are P&O and we are going through some exciting changes. With an enviable heritage and fantastic brand recognition there has never been a better time to join us.

We are currently looking for Call Centre Staff who are fluent in Dutch and can provide assistance in both English and Dutch to our customers in the busy call centre.  You will part of a larger team that deals with incoming calls and emails from all over Europe, dealing with bookings, queries and sales enquiries.

The team work towards targets and KPIs and you will be tasked with working on the reservations system alongside the customer service portal.

This is an incredibly varied role and the team are always striving to achieve exemplary customer service scores.

Full training will be provided, alongside a pension and other great benefits.

To be successful in this role it is essential that you have the following skills:

- Strong customer service experience from within a service led industry

- Good problem solving skills

- Great telephone manner and the ability to empathise with customers

It would also be useful if you had the following:

- Some experience of selling  

- Experience of working in a target driven environment

- Previous experience of working within travel, hospitality or leisure would be very beneficial.

If this sounds of interest please click on the link below.