Customer Communications Officer

Job reference: 001475

Location: Dover

Closing date: 25/11/2021

Salary: £26,351.34 per annum

Employment type: Permanent

Department: Strategy

Division: Brand and Strategy

Hours per week: Average of 37.5 hours per week on a 24/7 365 roster pattern

We are P & O, with an enviable heritage, brand recognition and future investment there has never been a better time to join us.

The role

We have an exciting opportunity to join our Customer Communications Team who provide ‘round the clock’ real time sailing information to our customers.

Your mission will be to offer 24/7 operational updates for our entire route network, 365 days a year.

You will be pivotal in providing comprehensive, timely and accurate information across all channels and engage with online audiences and help maintain relationships with key customers (ie port authorities, highways agencies). One day you could be talking to Rotterdam about delays in the port.. the next day discussing the possibility & planning for communications about ‘operation stack’ on the M20!

Every day brings a new challenge and you will be expected to become the company expert on European Maritime Passenger Rights Regulation – providing guidance and advice on compliance to other staff.

The organisation

P&O Ferries is one of the best loved brands within the UK and we are considered a Superbrand. We have been providing a maritime service for the UK and beyond since 1837 and have been an integral part of British maritime history for almost two centuries.

We are now part of DP World whose vision of enabling global trade fits with our global vision for the 21st century. We are going through our biggest transformation in our history which includes building the most technologically advanced ships for the Dover Straits, welcoming customers who have never travelled by ferry before and huge technology leaps that will see us at the forefront of a technology revolution.

Our people are our most important asset and we are building a world class team from all over Europe and the world to help us thrive in the new normal. We have the backing of DP World with all of their tools and support alongside the freedom for you to be the best you can be.

The person

So what skills are we looking for?

- Fluent in English and either French, Dutch, or German

- A strong understanding of how crucial social media can be as a communication tool

- Experience within a customer focused environment.

If you are interested please apply using the link below.


The closing date for this job has now passed.