Customer Service Advisors

Job reference: 001515

Location: Dover

Closing date: 28/02/2022

Salary: £20,867.80 rising to £22,119.87

Employment type: Permanent

Department: ROPAX - Short Routes

Division: ROPAX Ferry Services

Hours per week: 1955.25 hours per annum

We are P & O and are going through some very exciting changes.  Alongside our enviable heritage and our brand recognition there has never been a better time to join us.

The role

Your role will involve taking calls and handling emails and webchat from both the public and travel trade.  You will be using our in-house reservations system so you must have the ability to meet agreed targets. You will be working as part of a busy and supportive team and will receive full training.  Your shifts will include working weekends and evenings.

We are looking for people who can delight customers and provide a fantastic level of service.  You will be outgoing, gregarious and looking for a challenging role.  We are not necessarily looking for any previous contact centre experience, we are looking to recruit individuals who can engage with customers and start their P&O journey right.

The organisation

P&O Ferries is one of the best loved brands within the UK and we are considered a Superbrand. We have been providing a maritime service for the UK and beyond since 1837 and have been an integral part of British maritime history for almost two centuries.

We are now part of DP World whose vision of enabling global trade fits with our global vision for the 21st century. We are going through our biggest transformation in our history which includes building the most technologically advanced ships for the Dover Straits, welcoming customers who have never travelled by ferry before and also making huge technology leaps that will see us at the forefront of a technology revolution.

Our people are our most important asset and we are building a world class team from all over Europe and the rest of the world to help us thrive in the new normal.  We have the backing of DP World with all of their tools and support, alongside the freedom for you to be the best you can be.

The person

A love of ferries, a passion for customer service, a positive outlook and a confident and friendly approach – that’s what you’ll need to join the Customer Service team here at P&O Ferries in our award winning Contact Centre.

This is an excellent opportunity to join a company who believe their people are their greatest asset, one that recognises success and rewards achievement. What’s more, as the market leader in ferry travel with a commitment to delivering the highest standards of service, we can help you take your career in a number of directions.

At P&O Ferries we want you to be you. Not only will that make us stronger but will allow us to bring authenticity to everything we do. We know our customers come from all walks of life and so do our employees. We are all about connecting the world and that starts with finding connections with who you work with.

When we recruit we want to you to bring your whole self to work and we are working towards increasing diversity across all of our employees. We know we cannot be the best unless we recruit the best regardless of race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or neurodiversity.

If you want to join an enthusiastic and fun loving team then apply using the link below!


The closing date for this job has now passed.