Dutch Speaking Customer Service Advisor

Job reference: 001517

Location: Dover

Closing date: 31/01/2022

Salary: £24,588.37 per annum rising to £25,340.77

Employment type: Permanent

Department: Passenger Sales

Division: ROPAX Ferry Services

Hours per week: 1955.25 hours per annum

We are P & O, with an enviable heritage, brand recognition and future investment there has never been a better time to join us.

The role

As a fluent Dutch and English speaker your role will involve taking calls and handling emails and webchat from both the public and travel trade using our in-house reservations system and you must have the ability to meet agreed targets. You will be working as part of a busy and supportive team and receive full training.  Your shifts will include working weekends and evenings.

We are looking for people who can delight customers and provide a fantastic level of service. You will be outgoing, gregarious and looking for a challenging role. We are not necessarily looking for any previous contact centre experience, we are looking to recruit individuals who can engage with customers and start their P&O journey right.

The organisation

P&O Ferries is one of the best loved brands within the UK and we are considered a Superbrand. We have been providing a maritime service for the UK and beyond since 1837 and have been an integral part of British maritime history for almost two centuries.

We are now part of DP World whose vision of enabling global trade fits with our global vision for the 21st century. We are going through our biggest transformation in our history which includes building the most technologically advanced ships for the Dover Straits, welcoming customers who have never travelled by ferry before and also making huge technology leaps that will see us at the forefront of a technology revolution.

The person

A love of ferries, a passion for customer service, a positive outlook and a confident and friendly approach – that’s what you’ll need to join the Customer Service team here at P&O Ferries award winning Contact Centre.

This is an excellent opportunity to join a company who believe their people are their greatest asset, one that recognises success and rewards achievement. What’s more, as the market leader in ferry travel with a commitment to delivering the highest standards of service, we can help you take your career in a number of directions.

At P&O Ferries we want you to be you. Not only will that make us stronger but will allow us to bring authenticity to everything we do. We know our customers come from all walks of life and so do our employees. We are all about connecting the world and that starts with finding connections with who you work with.

When we recruit we want to you to bring your whole self to work and we are working towards increasing diversity across all of our employees. We know we cannot be the best unless  we recruit the best regardless of race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or neurodiversity.

If you want to join an enthusiastic and fun loving team then apply using the link below!