Customer Operations Clerk - Freight Booking office
Hull

Job reference: 001524

Location: Hull

Closing date: 07/01/2022

Salary: £19,817.14 + £1,498.23 shift pay per annum

Employment type: Fixed Term

Department: Freight

Division: Freight

Hours per week: 37.5 hours per week including weekends and bank holidays

We are P & O, with an enviable heritage, brand recognition and future investment there has never been a better time to join us.

The role

We are currently looking for customer operations clerks to help with the processing of unaccompanied and driver accompanied bookings through our North Sea Services in Hull on a 12 month contract. You will be working as part of a busy team that will be delivering exemplary customer service alongside accepting the route bookings using our Freight Reservation System. 

There will also be work around making sure that all Hazardous Cargo is checked out in accordance with relevant guidelines and informing customers if there are any delays with crossings. You will also be calling customers on a daily basis confirming bookings and taking any additional requirements as well.

The organisation​​​​​​​

P&O Ferries is one of the best loved brands within the UK and we are considered a Superbrand. We have been providing a maritime service for the UK and beyond since 1837 and have been an integral part of British maritime history for almost two centuries.

We are now part of DP World whose vision of enabling global trade fits with our global vision for the 21st century. We are going through our biggest transformation in our history which includes building the most technologically advanced ships for the Dover Straits, welcoming customers who have never travelled by ferry before and huge technology leaps that will see us at the forefront of a technology revolution.

Our people are our most important asset and we are building a world class team from all over Europe and the world to help us thrive in the new normal. We have the backing of DP World with all of their tools and support alongside the freedom for you to be the best you can be.

The person

What skills are we looking for?

- Previous customer services experience ideally within a trade environment

- Accurate and quick keyboard skills

- Excellent knowledge of the Microsoft Office suite

- Good telephone manner

- The ability to work shifts across the week

- It would be beneficial if you can speak a second European language.

At P&O Ferries we want you to be you. Not only will that make us stronger but will allow us to bring authenticity to everything we do. We know our customers come from all walks of life and so do our employees. We are all about connecting the world and that starts with finding connections with who you work with.

When we recruit we want to you to bring your whole self to work and we are working towards increasing diversity across all of our employees. We know we cannot be the best unless  we recruit the best regardless of race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or neurodiversity.

If this challenge sounds like something that you would like to take up then click on this link below...

 

The closing date for this job has now passed.

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