Customer Operations Assistant

Job reference: 001535

Location: Cairnryan

Closing date: 01/12/2021

Salary: £15,236.10 basic plus £4,570.83 shift pay per annum

Employment type: Permanent

Department: ROPAX - Short Routes

Division: ROPAX Ferry Services

Hours per week: 1710 hours per annum

We are P & O, with an enviable heritage, brand recognition and future investment there has never been a better time to join us.

The role

We are currently looking for a full time permanent Customer Operations Assistant in our Cairnryan based port team to help with the mooring and unmooring our vessels, driving the shuttlebus, loading of freight and tourist vehicle and some maintence tasks through our Irish Sea Services. You will be working as part of a busy team that will be delivering exemplary customer service and making sure that all of our sailings leave on time. 

This is an integral part of the port operations making sure that things are running smoothly and you will anticipate any issues that may impact the successful and safe loading of the vessel.

The organisation

P&O Ferries is one of the best loved brands within the UK and we are considered a Superbrand. We have been providing a maritime service for the UK and beyond since 1837 and have been an integral part of British maritime history for almost two centuries.

We are now part of DP World whose vision of enabling global trade fits with our global vision for the 21st century. We are going through our biggest transformation in our history which includes building the most technologically advanced ships for the Dover Straits, welcoming customers who have never travelled by ferry before and huge technology leaps that will see us at the forefront of a technology revolution.

Our people are our most important asset and we are building a world class team from all over Europe and the world to help us thrive in the new normal. We have the backing of DP World with all of their tools and support alongside the freedom for you to be the best you can be.

The person

So what skills are we looking for?

- Previous customer services experience ideally within a shipping / transport environment

- The ability to handle heavy mooring equipment

- A fully qualified and valid PCV driver's license

-Previous experience of working in a maintenance role

At P&O Ferries we want you to be you. Not only will that make us stronger but will allow us to bring authenticity to everything we do. We know our customers come from all walks of life and so do our employees. We are all about connecting the world and that starts with finding connections with who you work with.

When we recruit we want to you to bring your whole self to work and we are working towards increasing diversity across all of our employees. We know we cannot be the best unless  we recruit the best regardless of race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or neurodiversity.

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