Customs Declaration Assistant - P&O Ferrymasters
London Gateway

Job reference: 001554

Location: London Gateway

Closing date: 31/12/2021

Salary: Competitive

Employment type: Permanent

Department: POFM - Contract Logistics

Division: P&O Ferrymasters

Hours per week: 40 hours per week (shifts covering Monday to Friday 0600-2100 hours, with Saturday on a rota)

The role

We are currently looking for a Customs Declaration Assistant in London Gateway to be part of our highly dedicated and professional Customs team ensuring that we are delivering service excellence to our customers.

This role reports to the Customs Declaration Manager and will be responsible for ensuring customs declarations are processed in a timely manner.  This will include recording and reviewing customs declaration requests from clients, updating systems with all relevant customs declaration information, recording details of duties paid by the company and ensuring recovery from clients, liaising with clients to ensure their customs declaration needs are met and any queries are dealt with promptly, ensuring sufficient information is shared with carriers to maintain a smooth delivery service and avoid delays, and assisting the Customs Declaration Manager in achieving team objectives and delivering everything we have promised to our customers​​​​​​​.

The organisation

We are P&O Ferrymasters and we work with some of the largest companies in the work to make sure that their goods get to where they need to on time and efficiently. We have locations across Europe and the Northern Mediterranean and our routes cover road, rail and sea. We operate from over 20 locations in 13 countries and work with some of the best-known global household names.

We are a part of DP World who are one of the largest global logistics companies in the world, at any one time 10% of all shipping containers in the world are being shipped by DP World. As part of this large network, we embrace technology at the heart of everything we do. We are proud to lead the future of logistics to help enable global trade in the 21st century and beyond.

The person

So what skills are we looking for:

  • Experience in a customer facing role, with a strong customer orientation
  • Excellent communication and influencing skills
  • Fantastic organisational skills, with the ability to prioritise your workload
  • An eye for detail and accuracy when dealing with large amounts of information
  • Good IT skills, with a working knowledge of MS Word and Excel
  • Ability to work shifts
  • An ability to speak another European language would be an advantage
  • Strong teamwork ethic

At P&O Ferrymasters we want you to be you. Not only will that make us stronger but will allow us to bring authenticity to everything we do. We know our customers come from all walks of life and so do our employees. We are all about connecting the world and that starts with finding connections with who you work with.

When we recruit we want to you to bring your whole self to work and we are working towards increasing diversity across all of our employees. We know we cannot be the best unless we recruit the best regardless of race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or neurodiversity.

If you are interested in this role please click on the link below to apply.


The closing date for this job has now passed.